Conducts thorough review of patients' accounts with credit balances.  Process credit balances for insurance or self-pay refunds per Business Office policy and guidelines.  Apply self-pay credit balances to other open guarantor accounts as needed.  Responsible for transferring of incorrectly posted payments, to appropriate accounts. Submits requests to insurances to reprocess late charge credit claims as necessary. Reviews and processes requests received from payers and patients for refunds and/or overpayments.  Refers accounts with a credit balance due to regulatory payer to the appropriate WQ for regulatory specialist to review. Remains up-to-date on payer and billing contracts, including Medicare, Medicaid, L&I and HMO/PPO.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications: 

Accounting training in an accredited school or equivalent on-the-job training in an accounting or cash applications role. 1 year of experience in hospital insurance billing office, accounting, accounts receivable or bookkeeping.

Preferred Qualifications:

Finance, Business Management or Accounting. A strong technical background including experience with automated clinical information systems preferred; proficient in working with Epic.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.