Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people.  Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion. 
 

What We’re Looking For

Our Commercial Insurance Division is seeking a detail-oriented Insurance Advisor! Join us with your administrative experience and make a positive impact on the team with your fresh ideas and unique perspective in this Full Time, Permanent role.

Our Burnaby location is our head office and is centrally located in the Willingdon Business Park. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

Responsibilities

Delivers exceptional customer experience to internal and external customersDemonstrates good technical insurance knowledge of coveragesFollows Hub Service GuidelinesDemonstrates commitment to team work by supporting Account Executive/Account Manager and Marketer with all aspects of servicing commercial accountsActs as primary Customer Service Contact in the absence of Account Executive/Account ManagerResponds to customer requests directly (or indirectly from Account Executive/Account Manager), submits information to appropriate insurance companies and binds coverage where appropriateAttends Critical Path meetings; follows up on action items required by Account Executive/Account Manager, Marketer or ServicerPrepares proposals, rate sheets, customer correspondence, certificates, and invoices as per agency standardsPrepares cover notes on accounts marketed by production teamProcesses all documentation according to Hub workflowsCertificates of InsuranceCover notesSummaries and ProposalsNew Business, Renewals and EndorsementsPremium Finance contractsInvoicingAttaches all documentation into EPICclient instruction and bind ordersinstruction to marketing team and related informationAssists Account Executive/Account Manager with managing Account ReceivablesReviews and manages Account Reconciliation with Accounting TeamReviews and prioritizes all assigned tasks on a daily basis including company mail, emails, abeyances/activitiesMaintains accuracy of electronic files that may be housed in EPIC, Policy Works, Certificate Exchange. CSR24 and physical files as per agency standardsReviews and ensures accuracy of policy documentation from insurersContinues professional development in order to develop skills and knowledgeProtects HUB from E&OOther duties and responsibilities as assigned

Qualifications

Level 2 General Insurance License2-3 years of experience in the Commercial DivisionExcellent customer service skillsEPIC, Policy Works, CSR24 and Certificate Exchange experience an assetStrong attention to detail and accuracyThrives in a fast paced environmentIntermediate proficiency in Microsoft Word, Excel, and OutlookTyping speed of at least 55 wpmIndustry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)Accounting experience is an asset

The expected salary range for this position is $50,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

Department Business Operations

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