We are seeking a talented individual to join our Bowring Marsh Clinical Trials team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

The role would suit individuals from customer services backgrounds who ideally have a knowledge and understanding of the insurance market, and an understanding of broking.

Fantastic opportunity to become part of a growing broking team in Bowring Marsh, Norwich, working in the Clinical Trials team, delivering quality professional service to clients, colleagues and markets.The successful candidate will provide support to Bowring Marsh Norwich and London based colleagues in servicing a large multi-national portfolio of business.With 10 offices in the United Kingdom, Ireland, Continental Europe, Asia, the Middle East, Latin America, United States and Bermuda, our Bowing Marsh teams cover a range of Insurance products across the following areas: Property, Casualty, Terrorism, North American Property, Life Sciences and Mining.

We will count on you to:

Distribute underwriting submissions to Insurers/Reinsurers and follow up for quotesMake sure all binders have been signed, sent to retail/producing offices and fronting company prior to coverage taking effectFinalise subjectivities from retail/producing offices and distributing the information to respective Insurers/ReinsurersRequest / provide Reinsurance Certificates from retail/producing offices to provide to Insurers/ReinsurersRequest final policy form from retail/producing offices, checking form for outstanding subjectivities, sending it to Insurers/Reinsurers and following up to ensure that it is finalizedExecute standard endorsement requests from retail/producing offices to Insurers/ReinsurersPut together placement and claims information for submission to London back-officeHandle matters regarding premium billing and reconciliation for the Client and Insurers/ReinsurersHandle basic communications with retail/producing offices and with underwritersEffective control and management of internal targets in respect of Workflow/Contract Certainty/Premium Warranties/Payments/MRCE Workflow/Late SigningsMonitoring and tracking of MRCE documentsBroking of MRCEs/alterations identified within the de-broke/tidy process

What you need to have:

Excellent interpersonal skills, ideally with experience of dealing with internal and external clientsAn interest in improving service and performanceThe ability to understand the needs and objectives of internal and external clients and execute accordinglyThe flexibility to adapt different approaches or styles to situationsAbility to plan prioritise and complete work within strict timeframesAbility to work under pressureAbility to cope with cyclical nature of the business

What makes you stand out:

Previous insurance based experiencePrevious client facing role(s)CII Qualifications

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.