Summary

This position provides administrative support to Legacy West Financial Consultants. This role is critical to our member experience and requires a friendly, upbeat demeanor. The incumbent supports the daily operations of the practice, including, but not limited to: answering the phones, meeting/greeting members, handling/distributing postal mail and practice email, ordering supplies, utilizing Thrivent Financial computer systems and programs in support of client relations, and other administrative tasks as assigned. The Client Service Administrator reports to and is employed by Legacy West Financial Consultants.

This position is part time, 20-30 hours a week. Compensation ranges from $30-35/hr dependent upon experience and licensure. Candidates must reside in the Bellevue, WA area. Washington Life and Health insurance license is required for this position.

Job Description

Position Roles/Responsibilities/Accountabilities

Handles incoming telephone calls and responds to requests for informationResearches inquiries regarding member/customer accountsProvides fund values and answers other fixed insurance and fixed annuity related questionsPerforms routine administrative duties such as maintaining office supplies and processing mailPrepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine natureSupports projects, administration of various programs, and processing functions as neededDrives customer/member facing activities in the practice by scheduling meetings with customer/members on behalf of the practice’s Financial AdvisorsUpdates the contact management system with customer/member contact and preference informationAssists Financial Advisors in the preparation for and follow up from customer/member meetingsCollaborates with Financial Advisors to assist customers/members with fixed insurance and fixed annuity product changesParticipates and drives marketing services including direct-mail, fraternal activities, seminars, meetingsExplains, discusses or interprets fixed insurance or fixed annuity contractsCommunicates with customer whether requested coverage is or will be bound or issuedIssues certificates of insurance, endorsements, binders, commitments, or insurance contractsAdditional responsibilities may be assigned in accordance with licensure and business needs

Position Qualifications

Previous administrative/secretarial experience desiredMust be insurance licensed/appointed in all states in which they are performing activities requiring licensing.Demonstrated customer service orientation/experience, 2+ years preferredStrong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learnAbility to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptionsAbility to maintain integrity of sensitive/confidential informationBasic understanding of our products and services, and Thrivent Financial

Competencies

Planning/OrganizingCustomer FocusCommunicationInterpersonal SkillsTeamwork and CollaborationAdaptability/Flexibility

External/Internal Dependencies

Must be able to work with all roles of the teamMust be able to represent the organization in work with external clientsMust be able to cultivate and maintain relationships with outside organizations

As part of Legacy West's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm’s Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.