Job Title: Insurance Customer Service Representative Job Description We are seeking dedicated Insurance Customer Service Representatives who will be responsible for handling inbound calls related to insurance servicing questions. The role offers competitive pay with additional compensation for bilingual skills. Training is conducted fully on-site for the first 30 days, and the position transitions to a hybrid schedule based on performance metrics. Responsibilities + Handle 35-45 inbound calls per day, averaging 11-14 minutes per call. + Address inquiries from borrowers, insurance agents, and financial institutions. + Assist with questions pertaining to homeowners' insurance, specifically payment and coverage issues. + Multi-task between various systems to research and document calls. + Respond quickly and accurately to meet internal and external standards consistently. + Utilize problem-solving skills to resolve issues and maintain professionalism in all interactions. Essential Skills + At least 1 year of recent customer service experience (call center experience preferred). + Proficient in using a Windows PC and navigating software systems. + Typing speed of at least 35 WPM. + Strong verbal and written communication skills. + Reliable internet connection for remote training and work. + Reliable transportation. Additional Skills & Qualifications + 2+ years of call center experience. + Experience in mortgage or insurance Why Work Here? Our company has experienced significant growth, expanding from 300 to over 1300 employees, and continues to offer numerous advancement opportunities. Employees have the chance to grow into roles such as team mentor, team leader, supervisor, manager, and more. We provide a comprehensive benefits package, including a 401k match up to 5%, discounted stock options, and excellent medical, dental, vision, and PTO benefits. Additionally, our bonus structure rewards adherence, quality, and attendance, offering the potential for remote work based on performance. Work Environment Our company has a rich history dating back to 1884 and has established itself as a market leader in the insurance industry. The work environment is a call center with a cube-style setup, equipped with dual monitors, wired headsets, and storage cabinets. The dress code is casual, allowing jeans and shirts, but no graphic T's or ripped jeans. The facility is clean and can get lively when many people are on calls simultaneously. The call center teams are divided into mortgage servicing and insurance servicing, with ample support available through a live hotline. The role involves an 8-hour shift with permitted breaks and lunch. Job Type & Location This is a Contract to Hire position based out of Troy, Michigan. Pay and Benefits The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.