Working at Marsh means joining a team of diverse thought leaders across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks. From how to proceed during a pandemic to concerns about cryptocurrency, to the latest game changers for the sports or entertainment industries, our colleagues are out front tackling some of the most pressing, compelling and important issues of the day.

Marsh is seeking candidates for the following position based in the Austin - Lakeline office (hybrid, with 3 days a week in the office):

Insurance Operations Supervisor - Placement Data Management Group

Insurance Operations is responsible for the day-to-day delivery of the company’s insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, while helping them to resolve the more difficult issues they face.

What can you expect?

You will supervise a small, highly skilled team, managing resource planning, monitoring workflows, overseeing day-to-day operational activities, and measuring and reporting on team productivity and individual performance to ensure a productive and engaged team

You will build relationships with Marsh colleagues from multiple remote offices and drive continuous improvement for the department as well as the company

You will work closely with the other teams and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department

You will attend a robust training program of classroom, side-by-side, and on-the-job training; we will provide the required insurance knowledge to be successful while learning our systems

What is in it for you?

Benefits like Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, a generous 401k match and PTO allowance, Employee Stock Purchase program, and Tuition Reimbursement, with benefits starting Day 1

A culture of internal mobility, diversity, and inclusion, in a collaborative environment

Flexible work opportunities to ensure a healthy work/life balance

A convenient North Austin location near the Lakeline MetroRail station, with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service

We will count on you to:

Provide day-to-day oversight and people management of a team of coordinators and specialists who are handling policies and submitting them to the Invoicing team

Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction, identifying any knowledge gaps and offering training opportunities

Partner with other team members and stakeholders to identify continuous improvement opportunities

Analyze data to determine trends, and present those findings across teams

What you need to have: 

5+ years of total work experience, with 3+ years in commercial lines insurance

Previous team supervisory experience

Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done

Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook

Technical reporting capabilities - ability to analyze data from multiple sources, pull out pertinent data, process data in an Excel spreadsheet, and collate findings into a report to present week-over-week, month-over-month, and year-over-year trends

Experience with root cause analysis

What makes you stand out?

Managerial aptitude - desire to coach, mentor, and develop the team you are supervising

Bachelor’s degree preferred

Soft skills: ability to build strong relationships and build rapport with internal colleagues and carriers; ability to achieve outcomes by collaborating with stakeholders

Commercial Property & Casualty experience a plus

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.