Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

Day (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $15.00 - $23.00

Union Position:

No

Department Details

Flexible scheduling - can be discussed after hire with supervisor, once training is completed.

Summary

The Insurance Representative is responsible for answering telephones consistently with professionalism and courtesy as well as entering patient demographics, verifying insurances and other office duties.

Job Description

Must be able to verify demographics, identify appropriate third-party insurance/payers, set up insurance, initiate patient financial assistance. Contact the insured or financially responsible party to obtain missing information. Verify, create or update patient accounts for billing, prepare insurance claims forms or related documents, and verify completeness and accuracy. Demonstrates accountability by consistently using appropriate resources and channels to problem solve issues.

Consistently demonstrates ability to input data accurately into the computer system. Consistently answers the telephone courteously. Maintains and updates computer skills as needed for work assignments. Demonstrates the ability to utilize software applications for maximum efficiency. Consistently ensures verbal communication is courteous, complete, and professional whether using phone or personal contact. Consistently ensures written communication is accurate, complete and professional in presentation whether word processing or using email. Identifies and promptly resolves billing complaints. Directs issues to supervisor when unable to resolve. Documents in computer system all contacts regarding patient accounts.

Must understand and be able to work accounts throughout the entire revenue cycle for efficiency in answering phones.

Will be responsible for additional miscellaneous job duties as requested such as assisting in self pay collection review once fully trained in all other duties.

This position requires attendance in office.

Qualifications

High school diploma or equivalent preferred; post-secondary or trade courses in accounting, business, and communications would be helpful for this position.

Six months' related work experience required. Computer skills essential. When applicable and if desired, leadership may require related experience to the Associate Insurance Representative at Sanford Health for internal applicants.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.