It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Join America’s most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages:

Medical, dental and vision benefits401k Match up to 6%Paid parental leave and adoption assistancePaid Time Off (PTO) - 12 days for the first year, 10 company paid holidays per year, 3-5 CEO days per year, and 2 Floating Holidays per yearTuition Reimbursement - $5,000 per yearProfessional certification reimbursement program and other professional development opportunitiesComplimentary AAA MembershipDiscounts, perks, and rewards and much morePaid volunteer day annually

A DAY IN THE LIFE of an Insurance Service Representative

The Auto Club Group is seeking an Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the saleTake insurance payments (initial, installment, lapse, or reinstatement)Respond to customers’ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial productsRefer to agent when appropriateRecognize and promote cross-sale opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and proceduresProvide customer assistance through the performance of sales processing activities and assists management and agents when applicableConduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelinesParticipate in a team environment to promote customer satisfaction and consistent service following the customer service modelReceive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessaryParticipate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activitiesFulfill, maintain and service insurance policiesRespond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarificationContact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellationsVerify new business applicationsRefer relevant members/insureds to other lines of business (i.e. Travel and Life)Process insurance and membership paymentsUpdate electronic member informationMaintain filing systems and provide other general Agency support

HOW WE REWARD OUR EMPLOYEES

Starting hourly wage of $23.00 - $25.50 per hour, based on experience

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

A Current Property & Casualty Insurance licenseMust qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.Successful completion of Customer Service, Insurance and Membership training within 6 months of hire

Education:

High School Diploma or equivalent

Work Experience:

Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendmentsRespond to billing and coverage questionsProcess monetary transactions; Taking paymentsPromote the sales of insurance products and services using established guidelinesPresent complex information in a clear and concise manner

Knowledge and Skills:

Analyze member/potential customer insurance needs and determine appropriate levels of coveragePrepare appropriate rate quotationsOrganize, plan and promote the sale of ACG insurance and membership products and servicesPerform outbound service callsMaintain accurate recordsInsurance terminologyGeneral insurance regulationsUnderwriting proceduresSales regulatory and compliance guidelinesInsurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)Work effectively in a team environmentWork independently, with minimal supervisionExceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facilityProficient in using Microsoft Office productsRead, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)Perform mathematical calculations to accurately perform monetary transactionsWork under pressure in a high volume, fast paced customer service environmentSuccessfully complete appropriate training relative to all Auto Club Group (ACG) products and services

Work Environment

Schedule: Monday - Friday 8:30 AM - 5:30 PM.

This is 100% an in-office position.  Employees will service ACG members in-person and are based on site in an ACG branch facility.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.