Intake Case Manager Summary **Title:** Intake Case Manager **ID:** 5685 **Department:** Access/Crisis Intervention **Salary Range:** N/A **Employment Status:** Full-time Description **POSITION SUMMARY** Provides community resources and short term follow-up to individuals initially seeking services, from office based and/or community setting. **ESSENTIAL DUTIES AND RESPONSIBILITIES** **The essential functions include, but are not limited to the following:** • Provides community linkages for those not eligible for services, including referrals to external resources and follow up to ensure they get connected. • Assist with Medicaid Presumptive Eligibility application and monitor referrals using outside portal. • Follow up with clients regarding need to or return to Open Access or missed initial assessments. • Provides back up coverage as needed for intake coordinators including initial screenings and scheduling. • Travel between agency locations to support Open Access including initial screenings and scheduling. • Review and track guardianship packets to make sure they are completed before client is seen for intake appointment. • Assist medication services staff by providing external referrals/resource information. • Maintains knowledge of admission criteria per agency protocol and insurance coverage. • Maintains broad knowledge of community resources. • Maintains constructive working relationships with community collaterals. • Maintains Avatar knowledge and experience. • Other duties and/or responsibilities may be assigned by supervisor. **MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)** **Education/Certifications:** • Bachelor’s degree in a related field required. • Active driver’s license and registered automobile available for use during work with minimum state-required auto-insurance • CPR and First Aid Certification Required **Experience Required:** • 1 - 3 years minimum position related experience, previous case management experience preferred **Required Knowledge:** • Prior mental health and/or substance use knowledge required. • Knowledge of community resources and willingness to research as needed. • Intermediate to Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Publisher). **Skills/Abilities:** • Strong crisis management skills • Excellent communication skills, both written and verbal. • The ability to use and troubleshoot basic business equipment. • The ability to interact with a wide range of individuals. • Strong ability to multi-task with a high level of accuracy and timeliness in project output. • The ability to maintain a high level of client confidentiality. • Ability to problem solve quickly and prioritize tasks for optimum efficiency.