PURPOSE OF THE POSITION: Responsible for facilitating all aspects of the intake process. Interact with patients who are seeking care from home health agencies, as well as their families and loved ones. The intake coordinator must be able to listen carefully to the needs of these individuals while also ensuring that all relevant information is properly documented in an organized fashion as well as monitor patient census and compiles weekly census reports.

 

REPORTS TO: Director of Care Management

 

SUPERVISES: Not Applicable

 

 

SPECIFIC RESPONSIBILITIES:   Maintain a calendar of enrollment appointments, log all new referrals, and track all outcomes. Complete all enrollment documentation and ensure eligibility documentation is obtained at the time of enrollment. Work closely with the Outreach and Engagement Coordinator to facilitate care management enrollments to support individuals, children, and families with navigating their medical/mental/behavioral health as well as SDOHs. Establishes and maintains communication with internal program leadership to accomplish related business functions such as program eligibility, program vacancies, data collection and any additional information that may be useful to the programs. Facilitate warm handoffs to the CM Team once enrollment is completed. Follow up with referral sources both internally and in the community when there is an indication of disengagement. Managing all aspects of the patient intake process including communicating directly with patients & families. Obtain information about health status, living situation, social /support system, and goals for care. Assessing patients’ needs by reviewing medical records and other intake related documents. Establishes and maintains positive relationships with customer and referral sources. Utilize electronic medical records to access and input patient information. Coordinate patient care with nurses, therapists, social workers, and other members of the healthcare team. Explaining the nature of all home health services to patients, families and caregivers. Reviewing patients’ insurance coverage to determine whether they are eligible for home health care services. Establish and maintain efficient data and information flow. Interact with other staff members to resolve problems and inquiries. Completes other assignments as requested and assigned. May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

 

RELATIONSHIP WITH OTHERS: Communicate openly, respectfully, and intentionally.  Illustrate emotional intelligence by acknowledging the importance of Diversity, Equity, and Inclusion  Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families. 

 

III.   WORKING CONDITIONS: 

This is an office/field based position, which includes regular travel within Suffolk and Nassau Counties, as well as periodic travel to the 5 boroughs of NYC.

 

SCOPE OF RESPONSIBILITY: A leader who drives the mission, vision, and values of SCO Family of Services internally and externally. Establishes and maintains cooperative working relationships, thinks critically and creatively, possesses strong organization and time-management skills, takes initiative, is a collaborative problem solver, and exhibits strong customer service and relationship skills.

 

ORGANIZATIONAL STRUCTURE: Reports to Director of Care Management  

 

VI. QUALIFICATIONS:  High School degree or GED Preferred Bachelor’s Degree in a human services discipline Strong Computer skills with competence in electronic intake and phone triage Knowledge of care coordination and social services preferred specifically in referrals/intake. Effective Communication (both oral and verbal), positive attitude and team player. Experience with Microsoft Office for Windows applications (word, excel, outlook, etc.) required. Database management experience preferred. Ability to work independently with minimal supervision. Acceptable clearance checks for State Central Register, Driver’s license, and fingerprinting as required by the program.