Overview The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions, and transfers for Fairview Behavioral programs. Responsibilities Job Description Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations. · Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs. · Uses excellent telephone etiquette and active listening skills. · Documents calls · Assesses and prioritizes calls. Completes client intake process. · Assesses and triages client admissions using identified admission criteria. · Assures insurance reimbursement and authorization · Documents complete and accurate demographic and clinical information. · Secures information pertinent to the patient visit. · Obtains internal and external records when possible. · Provides client or referral sources with information regarding the programs. · Refers to other programs or community agencies when Fairview services are not appropriate. · Secures payment for treatment. Recognizes problems and takes appropriate measures to resolve. · Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies. · Identifies patients who ‘no-show’ to meet risk management criteria. Collaborates with internal and external resources to ensure efficient patient flow. · Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement. · Acts as a liaison between payers, business office staff, patient care providers and site supervisor. · Partners with appropriate community liaisons. Monitors patient care provider’s schedules to insure optimum productivity. · Coordinates the decision-making process regarding intakes and waiting lists. · Schedules new visits. Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served. · Partners with patient care giver in care/decision making. · Communicates in a respective manner. · Ensures a safe, secure environment. · Individualizes plan of care to meet patient needs. · Modifies clinical interventions based on population served. · Provides patient education based on as assessment of learning needs of patient/care giver. Qualifications Required Education · Bachelor’s Degree in or 6 years directly related experience in Human Services related field. Experience · 2 years clinical experience in Behavioral Field Preferred Education · Master’s Degree in Behavioral related field Experience · 3-5 years clinical experience in Behavioral Field License/Certification/Registration · Crisis intervention training. EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status