Intake Coordinator – AdventHealth Hospice

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift :

Location: 12903 N TELECOM PKWY, Temple Terrace, 33637

The role you’ll contribute:

Coordinates receipt of referrals within the agency by conducting an initial phone evaluation for appropriateness of and acceptance of the referral for home health services. The coordinator will collect patient clinical and demographic data, insurance or payer information, verify payer coverage, obtain physician orders and arrange for support services. Written orders for homecare will be obtained when possible. An RN will be requested to take verbal orders for homecare services when needed.

The value you’ll bring to the team:

Uses customer service as a priority, answers and/or directs incoming inquires about Home Care and serves as the central coordination point for all referrals coming from hospitals, physician offices and any other referral source.

Verifies that physicians ordering homecare are licensed and able to participate in the Medicare program.

Performs care coordination activities upon receipt of patient referral; assesses if homecare services are appropriate, verify/obtain physician orders, ensure payer coverage is verified, coordinates arrangements for HME, infusion and other needs.

Enters referrals into the computer, verifies that required information is present prior to admission; maintains accurate reference files such as physicians, payers, and referral source information.

Performs and documents payer verification process; verifies Medicare eligibility coverage and insurance or self pay verification for patients prior to admission; follows policy for charity approval process.

Functions as liaison between clinicians in facilities and clinical teams to ensure patients are scheduled in a timely manner and the location/status of all patient referrals is tracked.

Maintains logs as needed for patients who are hospitalized or in skilled facility, new and resumption of care referrals, etc.)

The expertise and experiences you’ll need to succeed :

Minimum qualifications:

High School diploma or GED

Minimum one (1) year experience required in Home Health or healthcare

Preferred qualifications:

Associate’s degree

Healthcare experience, call center experience or related

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Hospice Care Central FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 25005631

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.