The salary range for this position is $21.36 - $30.98 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Benefits

$10,000 Tuition Reimbursement per year ($5,700 part-time) $10,000 Student Loan Repayment ($5,000 part-time) $1,000 Professional Development per year ($500 part-time) $250 Wellbeing Fund per year($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Intake Coordinator I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Intake Coordinator I supports the clinician by performing the preliminary clinical intake and referral functions for potential department patients. 

Responsibilities

Assists consumers in scheduling and registering new patient appointments.Provides exceptional customer service to consumers which establishes a positive first impression of Northwestern Medicine. Exceed all consumer requests and alert management of issues or concerns that require escalation.Demonstrated ability in the handling of complex issues and strong problem-solving skillsTriages incoming and initiates outgoing phone calls.Provides a high level of customer service both internally and externally. Handling sensitive client accounts first and contacting sales and service with any issues within these accounts.Educates consumers about Client Services programs including Executive Health, International Health, Concierge Medicine and Human Longevity Lab. Maximize opportunities to cross-sell products within the service lines.Manages work schedule efficiently, completing tasks and assignments on time.Cross training between Client Services departments may take place to ensure coverage.Completes accurate handoff instructions and notes to scheduling staff by documenting appropriately in electronic medical record systems.May perform other duties as assigned.

Qualifications

Required:

Excellent customer service skills including interpersonal, verbal, and written communication skills.Bachelor’s Degree and two years customer service or contact center experience; or minimum 4 years customer service or contact center experience

 

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.