Position Summary:

Responsible for effective ongoing operation of the Intake Department. Ensures all operations adhere to the mission and vision of (agency). Provides direct supervision of department staff. Coordinates with other departments to ensure efficiency in practices. Compile and provide reports on department functions.

 

Essential Job Functions:

 

Hiring, training, and evaluation of Intake and Placement staff. Establish and maintain Intake and Placement department policy and procedure in alignment with (agency) guidelines and goals. Continuous analyzation, evaluation, and adaptation of department policy and procedure to ensure efficiency and effectiveness of current practices. Direct supervision of department staff to include one on one supervision sessions, ongoing coaching and support, regular department meetings, and providing opportunities for ongoing education and growth.  Ensure staff are responding promptly to the Intake line, meeting required deadlines, documenting accurately and in a timely manner, and always maintaining a professional demeanor. Monitor flow of new cases being received and ensuring distribution consistent with agency policy and procedure. Monitor flow of placement changes and placement challenges ensuring that administrative/management team is informed of any ongoing issues. Keep administrative/management team appraised of incoming cases and placement challenges including escalation of issues of concern or special needs to upper management as appropriate. Collaborate with other departments/units to coordinate 24/7 Intake line coverage. Ongoing open communication with case management team to ensure case assignment needs are being met. Establish and maintain effective working relationships with community stakeholders including full case management and prevention agencies, Citrus FCN, DCF, and other providers in the community. Act as a backup to Intake and Placement Specialist if/when needed. Compile monthly reports on department functions. Distribute and present them to the administrative/management team. Ensure case management team receives appropriate information needed for accepting case and/or case transfer staffing Participate in case transfer staffing or case transfer processes as needed Ensure coordinate and collaboration between Intake and Placement staff Participate in all required management and administrative meetings. Conduct all job functions of an Intake and Placement Specialist as needed.