Intake Nurse (RN) - VNA Home Health - Day Location: VNA Home Health Services, York, PA Schedule: Full Time Schedule and Location Full Time: 40 Hours/Week Hours: 8am - 4:30pm Weekend Rotation every 5 Weeks 2 Holidays Per Year Required Sign-On Bonus Eligible Location: 540 S. George Street, York, PA Remote Hybrid - 2 days per week Work from Home Allowed after Successful Completion of Orientation General Summary Processes all information and referral calls for intake or refers to other services. Duties and Responsibilities Essential Functions: + Responds to all callers in a positive manner. + Elicits accurate and pertinent information regarding the patient's medical, psycho-social and environmental condition and documents appropriately. + Uses the nursing process to identify and begin to evaluate patient and family needs. + Functions as a liaison between referral source and VNA staff. + Accepts and documents verbal orders related to the plan of care. + Receives information on patients to be discharged from the hospital and initiates plan of care. + Inputs initial information into computer to begin the admission process. + Researches and documents insurance information pertinent to home health/hospice needs. + Forwards all written and verbal information to the appropriate team manager for timely assignment of patient to a primary clinician. + Responds to requests for information regarding services from patients, families, agencies, hospitals, physicians, etc. + Directs caller to another source of care if the VNA is unable to supply the service requested. + Interprets services to callers. Common Expectations: + Functions in a cost-effective manner in regard to utilization of time, mileage, supplies, etc. + Meets or exceeds established productivity and quality assurance standards. + Seeks consultation, guidance and direction from professional or administrative staff, as needed. + Informs manager of perceived problem areas related to patient care, corporate management, or community relations. + Keeps clinical skills current with nursing practice norms. + Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s). + Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. + Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. + Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications Minimum Education: + Associates Degree Required Work Experience: + 3 years Home health experience. Required and + 1 year Of which must have been with a VNA. Required Licenses: + Licensed Registered Nurse Upon Hire Required or + Registered Nurse Multi State License Upon Hire Required Knowledge, Skills, and Abilities: + Comprehensive knowledge of home health care and the WellSpan VNA. + Working knowledge of skills and services provided by each member of the multi-disciplinary team and the ability to relate these to identified patient needs. + Ability to use positive application of interviewing and assessment skills through phone communication. + Ability to communicate effectively orally and in writing; Willingness to request and accept consultation and direction. + Ability to exercise sound judgment and work effectively under pressure. + Ability and desire to develop professionally. + Ability to maintain confidentiality of patient and organizational information. #LI-HYBRID Apply Now You’re unique and you belong here. At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us. WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.