In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants:

Responsibilities

Answers emergency hot-line calls and responds to an e-mail based resource inbox;Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care;Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs;Makes the initial determination/assessment on placement and informs the appropriate agency;Documents and refers to appropriate person(s);Maintains confidential files and other related records of cases;Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases;Coordinates and provides status updates on placements for the life cycle on the case intake process;Responsible for input and verification of data for each case;Reviews source documents for accuracy of input data using a system of quality assurance;May be responsible for integrity of certain database information;Investigates questionable data and takes corrective action when necessary;Performs other administrative duties as needed

Education

Bachelor’s Degree in Social Work, Sociology, Psychology or a related discipline preferred.

Qualifications

With BA/BS degree, 2 years of relevant experience; with AA/AS degree, 4 years of experienceExcellent written and verbal communication skillsStrong organizational skills and expert user of MS ExcelExcels in a fast pace, high volume environment

Attributes for Success

Experience working with immigrant, refugee, and underserved populations is preferred Bilingual Spanish/English a plus

Unique/Additional Requirements

Position has rotating shift work 24/7 including weekends and some teleworkRequires Public Trust or the ability to obtain one