QUALIFICATIONS 
• University/ college education or equivalent work experience.
• At least two years of recent experience in customer service role
• Experience with Client Management Software. 
• Experience in a Health Care environment. 
• Ability to work independently or within a team environment. 
• Strong communication skills. 
• Ability to handle difficult situations and solve problems in a rapid fashion. 
• Client focused. 
• Strong IT knowledge and aptitude. 
• Additional languages a definite asset.