Overview The Intake Specialist is a part of the centralized intake and referral team for CBC and its family of providers. This position ensures effective and timely follow-up and communication with referral sources. Responsibilities Receive, assess, and process referral inquiries. Assess clinical needs and supports to ensure service eligibility and insurance coverage. Ensure timely response to inquiries at provider level. Act as a resource to individuals that are not eligible for service lines under CBC service array. Enter and track referral inquiries into database and/or electronic health records. Report weekly/monthly referral trends as applicable to the Intake Director. Support coordination into new services to include: collecting clinical documentation, supporting with rate approval/negotiation for family referred staff, submitting staffing requisition based on clinical need of referral. Assist with scheduling of facility tours, assessment days and intakes as needed for providers. Participate and present clinical documentation for review on weekly residential referral calls, to ensure referral meets ICF LOC. Support program/referral through residential referral process, working closely with program director and clinical supervisor. Maintain residential vacancy occupancy, to include AFL, Innovation Waiver Group Home and ICF. Support with clinical intake for residential referral.. Develop long-term relationships with referral professionals to establish ongoing dialogue about potential referrals and service system capacity. Maintain current knowledge of the service system and resources available to persons served. Provide excellent customer service to persons seeking services, their families, and professional referral sources. Other duties as assigned. Qualifications This is a full-time, hourly non-exempt, and due to the nature of the role, will require: Bachelor's Degree in human services with two years of full-time, post-graduate experience with the population served; or Bachelor's Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master's Degree in human services field with one year of full-time, post-graduate experience with the population served Ability to work independently and as a part of a team and manage time effectively Excellent interpersonal/communication skills. Computer literacy, including proficiency with G Suite array of productivity tools (gmail, word processing and spreadsheet documents).