Job Overview:

This position is the first point of contact for customers accessing CH. Provides excellent customer service; answers questions and resolves issues while gathering confidential/sensitive information; enters registration data into the computer; schedules appointments; anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services; communicates effectively with a diverse population and to a broad level of intellectual audiences; receives clients/visitors at the front window; enters data into different database systems and for a variety of CH customers; files clinical charts and maintains accurate and current filing system. Functions at a high level of productivity; correctly manages the phone system; possesses excellent communication and customer service skills; demonstrates resourcefulness and teamwork; has ability to function in a highly stressful atmosphere; has technical ability to operate multiple computer applications; is able to handle frequent interruptions; and holds a comprehensive knowledge of all CH services.

Job Requirements:

High School Degree or GED in General Studies
Highly proficient in Excel, Access, and other windows software and data entry 
Excellent communication and customer service skills Flexible 
Organized
1-2 years experience Customer Service clerical

Job Responsibilities:

Other job-related information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Kneeling - Occasionally
Lifting 50+ Lbs - Rarely
Lifting <50 Lbs - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Frequently
Sitting - Consistently
Standing - Occasionally
Stooping - Rarely
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community