Do you enjoy and understand payments and gateways? Do you like mentoring and leading a team? Does developing processes get you excited?
ABOUT US:Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.
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RESPONSIBILITIES:You will manage a team that is responsible for providing outstanding support for our integrated partners who have built an integration for our newly released Deluxe Payment Platform. This team is responsible for assisting these unique partners with the application creations, operational setup for each unique integration by partner, as well as post implementation support. This team is trained to support both external and internal partners.
Supervise and participate in the day-to-day activities of the ISV (Integrated Software Vendor) Partner Support department.
Troubleshoot both operational and gateway configurations
Support and understand the integrated partners setup post implementation
Monitor work inboxes and adjust workforce, as needed
Act as point of contact for internal escalations, external escalations, and customer retention
Manage team responsible for creating new applications, forms, and blaze/application links
Manage team responsible for assisting partner with maintenance items and integration support
Handle escalated or high priority issues and drive to resolution
BASIC QUALIFICATIONS:
Education | Experience: Bachelor's Degree in related field AND 3 years of relevant experience; OR or HS/GED AND 7 years relevant experience
Minimum of 2 years of management experience preferably in a technical field with training and installations
Must be 18 years of age or older
PREFERRED QUALIFICATIONS:Education | Experience: Bachelor's Degree in related field AND 3 years relevant experience
Experience in technical field and installations
Advanced Technical skills
Highly skilled in troubleshooting issues for resolution
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.