Company Description

Do you want to join a Group whose Purpose resonates with your own values of a world where resources and people are at the heart of daily concerns?

A Group whose ambition is to participate in the transformations we are experiencing? 

Are you looking for a meaningful experience in Is&T functions that will allow you to combine these ambitions and bring your expertise to them? Then this job offer is for you!

Veolia aims to become the reference company in ecological transformation. Our mission to "Resource the world" also reflects the commitment of our 220,000 employees to have a positive impact on our planet.

At Veolia Headquarters, we are committed to empowering our employees by giving them the means to be useful and have a real impact. We are looking for employees who share our commitment.

Become an actor in ecological transformation by joining us!

The expert will develop expertise in Application transfert, flow management & exchange securisation on both functional & technical sides to protect sensitive data and ensure compliance to security policies.

Also be accountable for the delivery with a Service delivery manager Role. A service (delivery) manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization in accordance with expectations (Service Level Agreement, contract... ).

He/She maintains a strong knowledge of all standards and practices related to the management of service in general and to the type of service. He/She is managing in particular (Industrial, IT ...). He/She will work on all the tools in the scope of the department:
Axway, Retarus, Boomi, SMAX ...

Job Description

The role of an Integration Technical Expert is to be responsible & manage the delivery for the tools in the scope.

ExpertiseProvide his expertise & technical support to stakeholders in run & build operationShare his knowledge with goodwill to helps people to growHelp & support people including non tech to understand. be accessible & collaborate crow functionRunConfigure and maintain the Axway MFT platform, including all associated components and modulesMonitor the performance and availability of the MFT platform, proactively identify and solve any issues or bottlenecksDevelop and implement security measures to protect the MFT platform and its data from unauthorized access or breaches. Manage rules and flow matrix related to the scope of service & toolsProvide technical support to customers, assisting them with any issues or requests related to file transferCreate and keep up-to-date documentation, troubleshooting guides, and best practicesAudit systems & logIn relation with PM & management, participate in exchanges with all stakeholders: Business, IS&T Members and SuppliersService DesignLead or participate in the service definition: Offer content, Service level engagement, delivery model, pricing model ...Participate in the definition & implementation of new services within the catalogsService delivery Manager (SDM)Ensure the adequacy of the service delivered to the contract and the quality assurance planParticipate to operational governance to manage and follow up operational topicsCapture business needs, feedback & customer satisfaction. Manage customer escalation. Manage descending communication to customersLead and/or participate to committees to manage suppliersProduce or delegate the reporting on its scope of activity for the committees (COPIL, Steerco...)Define, implement and monitor Dashboard to manage the service (SLA, KPI ...). Inform and give visibilityControl items provided by suppliersManage crises with all the relevant stakeholders. Report alerts to the appropriate authorities following theOrganize and manage arbitration when needed with the relevant stakeholderFollow up incident & request management in general with a specific attention on priority 1 incidents to be the customer entry pointFollow up on changes related to the service that may impact his or her scope and take the necessary actionsEnsure that compliance, instructions and operating procedures & processes are respectedImplement and manage the continuous improvement of the quality of the servicePerformance management : Inform and give visibility to the various stakeholders (internal customers, hierarchy, suppliers) by producing the necessary dashboards while creating a relationship of trust with internal customers and suppliersImplementationContribute with his/her expertise to Develop, implement, and maintain the exchange platformCollaborate with other teams to implement solutionParticipate to test & test elaboration or documentationTechnological surveillanceStay uptodated of the latest trends and advancements in technology relevant for the scope, recommending and implementing solutions to improve the functionality and performance of the platform.

Qualifications

Main skills

Technical skills

Solution MFT AxwayBoomiSMAX, RetarusCloud based technologies from SaaS to IaaS (Google Cloud Platform, Amazon Web Services, SalesForce, RunMyProcess, ... )Windows / LinuxCybersecurity principles and constraints for Cloud based solutions (authentication, data access, data protection...)Experience in managing SMTP servers and SMTP email protocols, as well as DNS in a production environmentExcellent knowledge of security standards and protocols related to email (Sender Policy Framework (SPF), Domain Keys Identified Mail (DKIM), and Domain-based. Message Authentication, Reporting & Conformance (DMARC)).

Information Technology Infrastructure Library (ITIL)

Knowledge of the main processes ITIL (Incidents, Requests, Knowledge, Problems, Changes, Configuration) and know how to implement & follow them (Service Level Agreement - SLA...)

Customer / Supplier Management

Manage suppliers and improve their impact on the service delivery. Manage customers (listening, give adequate answers). Manage contract

Crisis management

Ability to manage with a disruptive and unexpected event that threatens the delivery of the service

Conflict management

Ability to manage disagreement between people

Key behavioral skills

Dynamic: Ability to manage different topics simultaneously with passion of good deliveryOrganisation skills: Ability to plan its activities, to be rigorous and methodological in order to deal with different projects in parallel in a changing contextClarity and transparent communication: Knowing how to listen, transmit information, or convey a message clearly and in an impactful way, while adapting to one's audience. Dare to speak with honesty and respect in order to progress collectively. Excellent written and verbal communication skills to effectively collaborate with various stakeholders.Rigour: Ability to act with precision and accuracy. Meet deadlinesAbility to make decisions: Ability to select between two or more alternatives to reach the best outcome in the shortest timeGood resistance to stress: Ability to deal with difficult situationsInterpersonal skills: Excellent coordination and inter-personal skills, diplomatic. Emotional and situational intelligence. Excellent communication skills. Perseverance & tenacity. Pragmatism and result orientedCommunication IT & Business: Ability to transmit information, broadcast a message in a clear and understandable. (Team Manager) has wiselyTransversality: Ability to work with several teams with no hierarchical linkSense of performance/ client: Ability to meet commitments, in continuous search for improvement and wish to overperformFrench & English: Fluent

Higher education, Bachelor's degree +5 or equivalent Strong experience in top-tier Consulting firms
Good Experience in Project Management

Additional Information

We offer you the opportunity to join a company whose goal is to become the leader in ecological transformation! 

What we offer: 

Being part of a collective that cares about your future career and development Opportunities for growth within Veolia Headquarters and more broadly within the Veolia Group, in France and internationally Opportunity to be part of enriching projects outside of your daily work Veolia is committed to a global social pact for all its employees worldwide We are committed to providing you with the best possible experience 

But also: 

100% reimbursement of urban transport subscriptions10 days off (RTT) in addition to the 5 weeks of paid vacationCompany restaurant and meal vouchers for teleworking daysProfit-sharing 

Veolia Environnement SA recognizes that some candidates only apply if they think they have checked all the boxes. But we prefer to see your application rather than risk missing out on your potential! 

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.