A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
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Job Summary
Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for mid- to large-sized projects. Provide mentoring to junior team members.
Major Tasks, Responsibilities, and Key Accountabilities
Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms.Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.Identifies and tests processes for automation. Performs configuration prior to the quality assurance process. Conducts quality assurance reviews to ensure standards and best practices are followed.Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams.Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Typically requires overnight travel less than 10% of the time.Education and Experience
Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.Preferred Qualifications
Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.Experience: Minimum of 5 years of experience in intelligent automation or related technologies.Technical Skills: Proficiency in automation tools and platforms (e.g., RPA, AI/ML, BPM), cloud computing, and integration technologies.Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and innovatively.Communication: Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.Certifications: Relevant certifications in automation technologies are a plus.If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.