Background: Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict. The Intensive Case Management (ICM) program currently operates in 21 offices across the IRC’s U.S. network. ICM serves the most vulnerable refugees during their first five years of resettlement, helping them achieve self-sufficiency by identifying their unique needs, the barriers that prevent them from functioning and integrating into the mainstream, and the specific goals that they will reach as a result of enrollment in the ICM program.

The Intensive Case Management (ICM) Intern will work closely with the Intensive Case Management (ICM) caseworker to assist with addressing clients’ needs in their areas of vulnerability and address barriers to health and wellness for refugee and displaced clients with severe physical or mental health conditions, the elderly, clients who identify as LGBTQ+, single-headed households, primary caregivers, and victims of sexual assault and gender-based violence enrolled in the ICM program. ICM Interns will be responsible for checking in on the well-being of clients, providing comprehensive support when needed, and building clients' self-sufficiency.

RESPONSIBILITIES:

•Attend intern orientation

•Assist with client check-ins (over the phone, in person, or video, as appropriate or preferred by client)

•Assist with ICM client intakes and assessments

•Develop individualized plans with detailed action steps based on client needs

•Educate clients on the U.S. healthcare and benefits systems, as needed

•Provide transportation to appointments and attend appointments with clients, as appropriate

•Communicate with community partners for the purpose of case coordination

•Explore community resources and assist with client internal and external referrals to connect to outside organizations/agencies

•Assist clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients’ homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.)

•Keep thorough and accurate case file documentation in the IRC's database

•Assist with organizing digital files, keep all digital files up to date, and create new digital client files as needed.

•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard

•Communicate client concerns and potential challenges to ICM caseworker.