Welcome page Log In Interactive Gaming Manager - Remote ID 2024-8164 Division Gaming Department On-line Gaming Employee Type Full-Time Exempt City Hanover Overview

Why We Need Your Talents:

The Interactive Gaming Manager oversees the daily operation of Live! Casino’s online real-money wagering website approved in Pennsylvania.  Working closely with the Interactive Gaming Director and other departments like marketing, finance, compliance, customer service, and our online gaming partners, this position is responsible for the overall success of marketing strategy/implementation and site functionality/enhancement to help drive customer loyalty and increased player value.  They will collaborate, manage, and lead both internal and external teams to achieve all operational, marketing, and revenue goals of PlayLive! Casino.

Responsibilities

Where You'll Make an Impact:

Supervises the Interactive Gaming Marketing Coordinator and helps direct and support the Interactive Gaming VIP CoordinatorManages all marketing strategies for CRM and retention activitiesOversees and implements all PlayLive! onsite, email, and cross-property marketing Directs and/or executes all marketing campaigns, ensuring accuracy of campaign builds, proofing of copy, and timely/accurate submissions to the Pennsylvania Gaming Control BoardCompletes monthly Responsible Gaming checkpoints as required by the Pennsylvania Gaming Control BoardWorks closely with Graphic Designer to guide brand look and creative elements as well as email templates and ad-hoc promotional messages to PlayLive! customersWorks to ensure proper PlayLive! KPIs are tracked and compiled to analyze historical trends, marketing campaign success, and guide overall strategyPerforms all required ad-hoc analysis and works with corporate support teams to build dashboards, proformas and postformas to provide direction for all site operations and marketing strategyLeads all PlayLive! device (desktop, Android, iOS) audits/testing to ensure Continuous improvement of user experience and the user journeyMarketing programs compliance and accuracy Ensures game stability/accessibility in conjunction with marketing effortsDrives platform provider toward development list completion and identifies priorities on bug list and dev listKeeps customer service teams informed on upcoming promotions and marketing efforts and help troubleshoot any escalated customer concernsLeads all new content launches in conjunction with platform provider and ensures marketing support to maximize revenue Manages all Customer Service PlayLive! communications inclusive of marketing programing, operational issues, compliance, etc. Manage social media marketing campaigns, customer engagement and metricsMonitors campaigns to improve efficiency and ROI throughout the customer lifecycleTrack and update data segmentation and business unit KPIsSupports VIP segmentation and assists in developing a comprehensive marketing plan to increase revenue and streamline the Interactive Gaming VIP Coordinator’s day-to-dayManages projects in the technical and online gaming spaceManages site content to include Promotional game placementFeatured gamesOverall order of games based on gameplay dataMaintenance communicationsEtc.Collaborates with on-property marketing teams and game content providers to develop cross-marketing opportunitiesAll other duties as assigned Qualifications

Skills to Help You Succeed:

Proven expertise in data manipulation, analysis, and managementAbility to manage and lead team members toward successful achievement of department goalsExcellent time management and organizational skills with keen attention to detailProven knowledge of Marketing Project Management Ability to effectively prioritize and execute tasks in a high-pressure environmentAbility for innovative thinkingSpecific understanding of online gaming, online marketing, and online gaming regulationsHigh proficiency in utilizing marketing tools and executing marketing strategyKnowledge/expert user of iSight, Acoustic and/or Prismic a plus

 

Must-Haves:

Two (2+) years’ experience in online social, online real-money or brick and mortar gaming preferred A 4-year degree in Marketing, Hospitality, Business or Finance (or equivalent work experience)Must be able to obtain and maintain a valid gaming license as determined by the Pennsylvania Gaming Control Board for the position

Physical Requirements:

Ability to work extended hours across all shifts in a 24/7 work environmentThis job may be considered for remote (telecommuting) work24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employeesExposed to alcohol, cigarette and cigar smoke, bright lights, and loud noisesYou may be required to work in an environment where smoking is allowed What We Offer

Perks We Offer You

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependentsGenerous retirement savings options are available. Free uniformsFree parkingDiscounted mealsService and Attendance bonusesTuition reimbursementDiscounts on hotels, theme parks, travel, and more!

Life at Live!

24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.