Description The Process Assistant is assigned to the Area Manager, and will hold responsibilities specific to the different Fulfillment Center areas. Key Job Elements: • Support and work in the department as required • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers • Providing vacation coverage for Area Managers • Providing policy follow-up, attendance tracking (duties do not extend to discipline) • Tracking and reporting of ATS/labor hours • Assisting the floor as an associate resource, training associates and verifying SOP compliance • Ensuring successful area performance, through tracking, reporting and feedback of associate performance • Participating in Operational Excellence initiatives in some capacity • Filling in as needed with production duties • Fully understanding workflow and daily production goals • Reviewing and updating SOP as required • Assisting in keeping work area clean and organized • Identifying and addressing safety hazards within the work area • Coaching associates to work safely at all times • Participating in safety initiatives • Referring all job injuries immediately to area manager Basic Qualifications • Associates must be in good standing • Ability to work overtime as required • Ability to work flexible schedules/shifts/areas • Continued meeting or exceeding of department performance goals Preferred Qualifications • Education beyond High School, and/or prior experience managing employees • Excellent interpersonal skills • Demonstrated problem solving skills and analytical skills • Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management • Experience with an FC kaizen or Shingi event • An awareness and willingness to use OE tools and techniques • Experience working in Problem Solve a plus • Leadership ability • Respect from associates in production area Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.