Department​
 Library C & A - Access Serv - Doc Del - ILL Lending

About the Department

​

Widely known as guardian of one of the largest academic library collections in North America, the University of Chicago Library is redefining its role as a provider of services within an increasingly open global knowledge ecosystem. We value open and equitable access to knowledge, freedom of speech and inquiry, and working in partnership within and beyond the UChicago community. We are creating a working environment that embraces innovation and respect and that celebrates and develops staff.

As part of the University of Chicago, we offer a wide variety of strong benefits and programs to academics and staff. From a choice of comprehensive health plan options and wellness programs, short and long-term disability insurance, continuing education opportunities including educational assistance plans, competitive retirement plans and paid time off (vacation, personal and university holidays), we’re committed to providing benefits and a work environment that matters!
Job Information​
 

Job Summary:

Under the supervision of the Head of Interlibrary Loan, processes incoming interlibrary loan requests using a wide variety of specialized software and services.  Performs duties of Library Assistant and Library Clerk positions. Performs work in accordance with Library standards and procedures.

Responsibilities:

Processes incoming borrowing and lending interlibrary loan requests using ILLiad, OCLC Worldshare, ReShare, DOCLINE,  RapidILL, and Folio systems. Verifies citations in many languages and using a wide variety of sources and databases, and searches online catalogs and databases for materials held in our collections and elsewhere in the world.

Troubleshoots and corrects technical and policy issues related to interlibrary loan requests and software.

Provides customer service to UChicago patrons and coordinates with staff at other institutions to fulfill requests and track their status, including overdue and missing items. Answers general policy and procedure questions, assists clients with request creation, applies and waives fines.

Oversees student staff and work: introduce new employees to Library policies, procedures, programs, and equipment. Directs and trains student employees in a range of library tasks, including retrieval of materials from the stacks, request updating, readying items for shipment, and article scanning. Searches for items not found by student employees. Participates in assigning and monitoring daily student tasks. Provides coverage for these tasks as necessary.

In collaboration with other ILL Assistants, coordinates day-to-day processes and workflows related to fulfilling interlibrary loan requests.

Processes outgoing ILDS, BTAA, and BorrowDirect shipments to meet daily deadlines. Prepares ILL materials for shipment via FedEx, UPS, and other courier services.  Uses mailing and label-printing equipment, logs items, and prepares and prints out labels.  Inputs address information into shipping databases when necessary. 

Performs database maintenance by correcting errors in interlibrary loan records and manually updating interlibrary loan records as necessary.

Assists in the documenting of procedures, analyzes, and resolves problems, recommends changes in procedures and processes as necessary, assists in the monitoring of office supply levels, and participates in training sessions related to job duties as deemed necessary by the University.

 Performs other duties as assigned.

Competencies:

Demonstrates strong organizational skills and attention to detail and accuracy.

Demonstrates ability to work independently to effectively plan, prioritize, and complete work in a timely manner, to meet established departmental deadlines.

Demonstrates ability to communicate clearly and concisely verbally and in writing, with excellent accuracy and attention to detail in written communications.

Demonstrates critical thinking and analytical skills, and ability to perform independent problem-solving and decision-making.

Ability to manage duties with flexibility and adaptability as office procedures, processes, and technology change.

Additional Requirements​​
 

Education, Experience, or Certifications:

Education:

High School Diploma or equivalent required.

Bachelor’s Degree preferred.

Experience:

Related library experience, or an equivalent combination of position-related education and experience, required.

Patron/customer service experience in a high-volume library or related setting required.

Previous work experience performing bibliographic searches, including experience with Boolean and other advanced search techniques, preferred.

Technical Knowledge or Skills:

Working knowledge of library procedures.

Work experience and demonstrated strong proficiency in Microsoft Office products, including Word and Excel.

Strong keyboard skills.

Knowledge of standard reference sources.

Previous work experience with Interlibrary Loan software.

Reading knowledge of at least one (1) non-English language. 

Working Conditions and Physical Requirements:

Ability to carry or lift loads of up to 30 lbs. push and pull loaded book trucks.

Ability to use computers extensively for 4 hours or more.

Ability to make repetitive wrist, hand, or finger movements.

Pay Range:

$18.47- $21.56

Required Documents:

Resume/CV

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility​
 Yes

Requires Compliance with University Covid-19 Vaccination Requirement
 

No
Pay Frequency​
 Hourly
Pay Range
 Please refer to Additional Requirements to see the pay ranges
Scheduled Weekly Hours​
 37.5
Union​
 024- Local 743, I.B.T. Clerical
Job is Exempt
 No
Drug Test Required
 No
Motor Vehicle Record Inquiry Required
 No
Health Screen RequiredNo
Posting Date​
 2024-10-01
Remove from Posting On or Before​
 2025-04-01
Posting Statement:​​
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.