Why work for us? A career at Janus Henderson is more than a job, it’s about investing in a brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity + Provide expeditious response to client inquiries including, but not limited to, trade placement, resolution and/or trade verification, request for tax and distribution information, fee returns, and transaction research. + Be responsible for processing a large volume of all types of intermediary client transaction requests. + Accept, record, and process client transaction requests, including purchases, redemptions, exchanges, cancellations/corrections, transfers, new account set up, and account maintenance. + Research and resolve trading errors or discrepancies ensuring a high level of customer satisfaction. + Be accountable for monthly commission run balancing for 12B-1 and Service Fee payments + Maintain and update payment information on accounts to accurately drive commission payments + Respond to inquiries regarding commission payments to back office and brokers + Execute trade settlement by maintaining current bank information records and generate outgoing wires through State Street and Wells Fargo Bank + Negotiate and process client request for access to DST Vision + Be consistently available on the helpdesk to service internal and external clients + Monitor Outlook inbox to respond to client inquiries in a timely manner + Research and resolve outstanding reconciliation items + Independently ensure daily deadlines are met with respect to rejected and manual trades, estimate cut-offs, trade tickets, etc. + Resolve cost basis issues with intermediaries for outgoing transfers + Monitor and relay large trade notifications to PMs and other interested parties + Respond to audit inquiries from institutional clients and financial intermediaries via written correspondence + Conduct application development and user testing – generate new ideas for automated alternatives to manual processes and reporting. Propose and test new applications in conjunction with IT in order to improve efficiency and effectiveness + Assist in developing and implementing new processes and system enhancements to increase department efficiency + Monitor specialized NSCC trading reports for unauthorized activity, and works with financial intermediaries to reclaim losses caused from trades + Work with Legal and Sales to ensure operational requirements and considerations are met + Create, audit, and modify various reports in a timely manner in order to maintain accurate records with the appropriate departments. + Carry out other duties as assigned What to expect when you join our firm + Hybrid working and reasonable accommodations + Generous Holiday policies + Paid volunteer time to step away from your desk and into the community + Support to grow through professional development courses, tuition/qualification reimbursement and more + All-inclusive approach to Diversity, Equity and Inclusion + Maternal/paternal leave benefits and family services + Complimentary subscription to Headspace – the mindfulness app + Discounted membership to ClassPass and other health and well-being benefits + Unique employee events and programs including a 14er challenge + Complimentary beverages, snacks and all employee Happy Hours Must have skills + Strong attention to detail, analytical and research skills + Ability to communicate with employees, management, other areas of the organization, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner. + Strong knowledge of AWD + Working knowledge of the NSCC and products as required + Detailed knowledge of negotiability requirements regarding shareholder transactions, including transfers, redemptions, purchases, and exchanges + Excellent attention to detail + Knowledge of various share classes e.g. A/C/R/S/T/I/VIT + Ability to maintain transaction quality above 99%. + Knowledge of trailing commission, admin and revenue sharing payments + Ability to use personal computer and software applications. + Strong Janus Henderson Intermediary product knowledge, i.e. JIF, VIT, ETF, sub-advised, and commingled. + Thorough understanding of legal negotiability for trade processing + Ability to resolve complex client issues. + Strong knowledge of janushenderson.com preferred. + Advanced knowledge of the following applications required within twelve months of hire: DST SmartDesk, State Street Cash Manager, One Touch, Cognos, Outlook, TA2000, 3270, Same Day Cash (SDC), AWD, and Vision Home Office (VHO) + Intermediate to advanced computer skills, including MS Word and Excel + Minimum one year of experience within the operating areas of Janus Henderson or equivalent. + Minimum two years client service experience or equivalent. + Bachelor’s degree or equivalent. + Series 6 & 63 is preferred. + Series 26 may be required Potential for growth + Mentoring + Leadership development programs + Regular training + Career development services + Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com . Compensation information The base salary range for this position is $55,000-$60,000. This range is estimated for this role. Actual pay may be different. This role will remain open through November 15, 2024. Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed. #LI-MM1, #LI-Hybrid Annual Bonus Opportunity: Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here (https://www.janushenderson.com/careers/) . Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.