The McIntire School of Commerce is seeking applications for an Operations Associate to provide administrative coordination and logistical support to McIntire’s IT Help Desk. Primary responsibilities include managing a team of Help Desk student workers, purchasing for the IT Operations group, and other logistical duties. They will occasionally provide basic technical support to McIntire users, following the provided guidelines. This position will report to McIntire’s Help Desk Manager and will coordinate with other members of the IT operations group on a regular basis. 

III: Responsibilities  

Manage a team of 10-20 Help Desk student workers – set their schedules to ensure complete coverage at the McIntire Help Desk, approve time cards, provide training, and work with the Help Desk manager to hire/fire student workers as needed 

Manage purchasing requests for the McIntire IT Operations group (purchasing, filing expense reports) 

Fill out service request forms with central UVA departments as requested (Information Technology Services, Facilities Management, etc.) 

Edit technology and facility content on the MyMcIntire community website 

Manage communications to the McIntire community (using digital signage, mass email, or other approved tools) as directed 

Perform other admin duties as assigned 

Provide occasional coverage at the McIntire Help Desk (via email, phone, or in person) 

Create support tickets in response to user requests 

Perform basic troubleshooting and tech support, following the provided training materials 

IV: Qualifications 

High School diploma, with at least one year of relevant experience 

Preference will be given to candidates with previous experience supervising student workers or full-time employees 

Must be comfortable using technology in general, and learning new technology systems 

Must have experience using Microsoft Office (Outlook, Word, Excel, PowerPoint) 

Must have excellent verbal and written communication skills 

Must be detail-oriented with strong organization skills, and must have the ability to manage multiple tasks in a busy environment 

Strong customer-service orientation and professionalism, and a commitment to building collaborative and highly productive relationships with multiple stakeholders (staff, students, employers, faculty, and alumni) 

Preference will be given to candidates with previous UVA experience 

To Apply:   

Complete an application online and attach: http://jobs.virginia.edu/us/en/ and search R0066048  

·        CV/Resume  

·        Cover Letter detailing your interest in this position and highlighting knowledge, skills, abilities, and experiences  

Click the link below:  

***Please note that you MUST upload ALL documents into the CV/Resume box. ***  

For questions about the application process please contact Bill Crane , Senior Academic Recruiter, xer5ff@virginia.edu  

MINIMUM REQUIREMENTS

Education: High School Diploma
Experience: At least one year of relevant experience.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.