Job Description College Aide - Freshman- Sophomore PROGRAM AND JOB DESCRIPTION: The Bureau of Equitable Health Systems (BEHS) is the healthcare systems bureau of DOHMH situated within CHECW and supporting the strategic plan and vision of the Chief Medical Officer. Our mission is to apply policy, evidence, and practical expertise to improve equity in health care delivery at the individual, organizational, financing, and systems levels. We aim to operationalize the Board of Health's resolution of Racism as a Public Health Crisis by addressing structural racism and intersectional inequities embedded within the healthcare delivery system. The mortality experienced due to COVID-19 made visible the inequities that many New Yorkers experience in accessing the healthcare system; as well as the marginalization of essential health workers. As we move forward towards an equitable COVID-19 recovery, we need to develop innovative solutions to improve the performance, equity, and efficiency of the healthcare delivery system. BEHS includes the Office of Health Insurance Services (OHIS), which provides community-facing programs and on-the ground programmatic work that maximizes health insurance coverage opportunities and increases access to healthcare and social support services such as assistance with SNAP applications to address food insecurities for all New Yorkers. OHIS has a few high priority community initiatives to roll out and has partnered with the Mayor's Office of Immigrant Affairs (MOAI), New York City Human Resources Administration (HRA), New York City Department for the Aging (DFTA) and Community Based Organizations to assist the uninsured; aged (65 years or older); certified blind; and certified disabled populations residing in the five boroughs through health insurance related education, outreach, and enrollment assistance. To ensure full compliance of these partnerships, the Bureau of Equity Health Systems seeks to hire a bilingual College Aide to work from our Morrisania Health Center Site. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Acts as a receptionist for the Office of Health Insurance Services program and interact with walk-ins and clients referred from community and faith-based organizations; the Mayor's Office of Immigrant Affairs, Human Resource Administration, GetCoveredNYC Public Engagement Unit, Consumer Contact Center, Lead Capture Form, DOHMH Article 28 clinics, Early Intervention Program, Neighborhood Health Corps., Navigation Center, and other programs. Perform a range of clerical and administrative tasks to support the daily operations of the Health Center site. Data enter outcomes in Salesforce, UEMR, and HICASTS systems. Assist clients in applying for Supplemental Nutritional Assistance Program (SNAP) through the ACCESSnyc.gov portal. Participate in continuous job-based learning and keep current on tools, technology and information needed to meet job performance and challenges. Collaborate with the Site Supervisor on special projects as needed. Preferred Skills: Experience in customer service; Excellent computer skills; Bilingual(Spanish) a plus. Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! Commitment to Equity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549. Qualifications For Assignment Level I: Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school. For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study. For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications. SPECIAL NOTE Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.