International Cash Collection Analyst (Spanish Speaker) Job Req ID: 41903 Posting Date: 9 Dec 2024 Function: Business Operations Unit: Finance & Business Services Location: Sao Paulo, Brazil Salary: Competitive TITLE Analista de Cobranças/ Cash Collections Analyst Location: São Paulo Flexible Working / Hybrid - Office and Remote combination **Why BT Business** With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. **Why Choose us?** BT created in Sao Paulo Brazil a cash collection team to attend the whole Americas region (Latin American countries and the United States and Canada). This service follows a standard global process, you will have the chance to support customers, both externally and internally, from all parts of our business. This opportunity is for the finest candidate who is a self-starter, possess great communication and organization skills, a problem solver and is solutions oriented. **You’ll have the following responsibilities.** + Improve cash collection across a portfolio at every opportunity by encouraging preferred payment methods and educate customers to improve payment patterns. + Minimise overdue debt without compromise to customer satisfaction. + Understand impact of DSO on overdue debt and delivery to targets. + Ensure promises made to the customer are kept, with proactive contact where failure is anticipated. + Escalate instances where delays are being experienced in resolving customer issues, which could result in late payment of invoices. + Achieve and exceed targets for overdue debt and work package completion are met consistently, ensuring quality and professionalisation is not compromised. + Pro-actively plan each collections call ensuring the call-in accordance with Collections process, covering all appropriate debts and that a promise of full or part payment is received. + To protect and develop customer loyalty through Credit Management best practices and knowledge of the Billing process. + The post holder must maintain accurate records and ensure all reporting is completed within the agreed timescales. + Manage daily work across the portfolio based on management agreed priorities. + Demonstrate and promote “Best Practice” and share learning and knowledge. + Ensure all communication with our customers is clear and concise and portrays BT in a positive and professional image at all times. + Ensure strong relationship with Business Units and is on a frequent basis flagging any major issues which are debt affecting. + The post holder will take personal responsibility for their own development and performance & will own and drive their own personal development plan. + Provide sufficient cover for colleagues during periods of absence to ensure that key tasks are covered. + Ensure that they are compliant with the Credit Management policy. + The post holder will need to understand the local regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them. **You’ll have the following skills and experience.** + **Fluent Spanish - Mandatory** + **Fluent English - Nice to have** + Availability to work from Sao Paulo city ( Work form office 3 times per week) + High school graduation, at least + Microsoft Office skills + Communicative person + Customer service oriented + Focused person **Benefits** BT offers a superior global and diverse culture that fosters health and wellness for their employees. + Competitive salary and on-target bonus plan + Training and development opportunities + Career progression in BT Security and across BT with our internal development programme + Annual leave as per the local country leave agreement. BT values and supports diversity in all its manifestations. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution they make. We do not allow any form of discrimination on the basis of race, age, gender, skin color, nationality, religion, sexual preference, physical or mental disability, and/or any other group protected by law. When we say you’re welcome at BT, we really mean it. **Who is BT Group** We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services. \#LI-Hybrid