Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

JOB SUMMARY:
This position coordinates export orders and field inquiries from department, customers, and sales representatives in order to provide excellent customer service.

Job Description:

KEY RESPONSIBILITIES: • Coordinates export orders with customers (Dealers and or Licensee's) and plants, including tracking and review of ETS dates, addressing late parts situations, coordinating with consolidating plant any changes and corrections to orders and be a primary liaison to all other business areas on in effort to provide excellent customer service. • Process price adjustment credits, merchandise credits, replacement part orders, and advertising materials orders for Dealers. • Assist with the coordination of warranty service claims from Dealers • Assist in the reconciling of all La-Z-Boy Incorporated company invoices with the commercial invoice for each order. • Assist licensees and selected dealers with information necessary to assure proper service and/or sales for La-Z-Boy products produced in US plants and offshore plants. • Update and maintain Engineering Information for Licensees and communicate Product Information to Licensees as needed. SCOPE & IMPACT: Primarily duties provide customer service to Dealers and Licensees and to ensure the accuracy of the order and commercial invoicing which is used for final payment by customer and also used by the for export and import customs entry. Following established policies and procedures, and provide appropriate accurate information related to invoicing and custom compliance is critical to preventing unnecessary risk to the company. MINIMUM REQUIREMENTS: • High School diploma or GED with 0-2 years of relevant experience, or equivalent. • Prior customer service experience for high volume accounts with success processing order entries and customer/dealer resolutions • Excellent verbal and communication skills required. • Proficient in the use of Microsoft Office, including Word & Excel. PREFERRED REQUIREMENTS: • Associate’s Degree. SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands. CORE ATTRIBUTES: Communicate Transparently Lead the Team Impact and Influence Deliver Results Coach and Develop At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Work Shift:

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.