JOB SUMMARY: Our organization seeks to hire a Support Specialist to support our team of Logistics Move Coordinators. Our contract is with the U.S. Department of State, moving household goods and personal effects (via ocean and air) for Embassy employees to/from American Embassies throughout the world. This position is vital to the success of the many tasks associated with door-to-door service required by this contract. It requires daily interaction with your appointed Move Coordinators and Management within the department. Given the nature of a government contract; the skill set listed below, strong work ethic and dedication to support the team are key to be successful in this position.   ESSENTIAL DUTIES AND RESPONSIBILITIES: + New move data entry in Access, prepare file folder + Process GBL (Government Bill of Lading) and prepare Packing/Marking Instructions + Weight ticket data entry in Access + Saving/printing of many documents such as Weight ticket, Inventory, Pre-Move survey, US Customs documents, Invoices, Ocean Bill of Lading, delivery documents etc + Accessorial requests – email the Department of State and enter Accessorial in Access + Billing – creating PDF and upload into Access + Request air freight rates via email + Call agents, on behalf of your coordinator, for origin or destination services as needed + Claim research as needed to assist coordinator in reaching a settlement + Other duties as assigned. REQUIRED SKILLS / ABILITIES:   + Strong verbal and written communication. + Strong computer skills a must. Data entry accuracy is critical. Access database, Outlook, Word, Excel at a proficient level. + Organization: Key factor and function as the coordinator is the sole point of contact for every aspect of the move. Able to maintain a calendar in Outlook. + Manage a high volume of emails: Both incoming and outgoing. + Time management: Must have a sense of urgency and ability to prioritize workload. + Multi-task - Must be flexible and able to adapt to changes within the workday. + Meet deadlines: Through efficiency and thoroughness; working with all parties who perform the work on your behalf. + Strong work ethic and work well under pressure. + Ability to maintain confidentiality. + Work in a Team environment. + Customer service skills a plus.   REQUIRED EDUCATION / EXPERIENCE + High School Diploma or Equivalent + Two (2) years of prior administrative/office experience + Two (2) years of Customer Service experience + Three (3) years’ experience in the Transportation/ Moving Industry + Air and ocean freight experience a plus   PHYSICAL REQUIREMENTS: + Must be able to lift up to 20 lbs. unassisted + Repeating motions on a computer that may include the wrists, hands and/or fingers + Sedentary work that primarily involves sitting/standing BENEFITS: + Paid Time Off + Paid Holidays + 401K + Medical & Dental + Vision + Flex Spending Account (medical and dependent) + Supplemental Benefits https://www.thedewittcompanies.com/ccpa/ $20 - $22/hr. Equal Opportunity Employer-Minorities/Women/Veterans/Disabled   Powered by JazzHR