The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

*This position is eligible to participate in the Company’s incentive plan.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

THE JOB:

It is the primary responsibility of the Korean Executive Host to assist in maintaining the property’s casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer and leadership requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.

THE DAY-TO-DAY:

Provide support to senior marketing executives, building and maintaining strong communication to ensure excellent service and customer satisfaction. • Assist in maintaining and developing property’s customer base through meeting and interacting with customers.Ensure customers from assigned regions are greeted upon check‐in & check‐out and provides personalized service throughout their stay to the satisfaction of the customer.Process customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.Support and execute all International Marketing special events and promotions.Attend special event functions when appropriate to promote marketing efforts and greet customers.Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.Resolve customer disputes and complaints to the satisfaction of the customer and the company.Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.Comply to all MGM Resorts International policies regarding customer confidentiality.Perform other job-related duties as assigned by senior marketing executives.

THE IDEAL CANDIDATE:

Two (2) years of prior relevant experience in Hotel Operations, Casino Marketing, VIP Services or Table Games.Previous experience in sales, hotel operations, casino marketing, VIP services or table games.Ability to communicate effectively in the language for the assigned region: Korea Marketing – KoreanMust be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Healthcare, financial, and time off benefitsProfessional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=1964

Are you ready to JOIN THE SHOW? Apply today!