The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

In this exciting role, you’ll be the face of The Cosmopolitan, engaging with our diverse clientele and ensuring they receive personalized service throughout their stay. If you have a knack for building relationships and a deep understanding of customer needs, we want to hear from you!

THE JOB: 

As a Korean Marketing Host, your primary responsibility will be to help maintain our property's casino customer base while streamlining processes to ensure exceptional customer service.  You will exercise sound judgment to fulfill casino customer requests effectively while performing all duties in accordance with MGM Resorts International Marketing policies, practices, and procedures.  By providing exceptional customer service in all guest interactions, you will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

Evaluate customers’ casino activity to provide appropriate incentives, and approve comps and allowances (such as rooms, food, beverages, event tickets, promo chips, free play, and discounts) when authorizedHelp maintain and grow the property’s customer base by actively meeting and interacting with customersEnsure customers from your assigned regions are greeted at check-in and check-out, offering personalized service throughout their stayProcess customer reservations using VIPR/AUTOCAB, OPERA, and PATRON management systemsGrant marker authorization limits to qualifying customers when authorizedAttend special events as needed to promote marketing efforts and engage with customersProtect confidential customer information and enforce privacy policies according to company guidelinesResolve customer disputes and complaints to ensure satisfaction for both the customer and the companyComply with all local laws and Title 31, and attend all mandatory compliance and training sessionsPerform other related duties as assigned

THE IDEAL CANDIDATE:

Bachelor’s Degree or equivalent experienceOne (1) year of previous experience in Hotel Operations, Casino Marketing, VIP Services or Table GamesAble to effectively communicate in Korean, in both written and oral formsMust be able to communicate effectively in English, in both written and oral formsExceptional customer service and interpersonal skills to communicate effectively with all stakeholdersDemonstrates and maintains a professional, neat and well‐groomed appearanceNevada State Gaming RegistrationMust be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

Free meals in our Cosmopolitan employee dining roomFree parking on and off-shift at all MGM Resorts propertiesHealth & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts

Full Job Description:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19649
 

If you're ready to take your career to the next level and be part of something extraordinary, apply today!

Are you ready to JOIN THE SHOW? Apply today!