Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As the, International Onboarding Case Manager you will deliver superior quality advice, consultation and services to the Domestic and International existing customers and prospects with global financial servicing needs by efficiently responding to new product inquiries and reviewing and remediating digitally submitted Deposit and Credit applications within guidelines. Agents are accountable for providing a great first impression that will lead to a long lasting relationship with HSBC. Embeds quality, care and ownership over all aspects of international and domestic client inquiries and Deposit and Credit application remediation. Keeping care to manage onboarding risk, meet all compliance regulations related to KYC/CIP and EDD and adhere to fraud strategy guidelines during each application remediation review. In customer contacts ensure customers feel satisfied, cared for and delighted with their experience each and every time they contact us and resolves inquiry at the first contact.

As our International Onboarding Case Manager you will:

Support OnLine Digital voice channel, respond to inquiries on new accounts and communicates our Domestic and international capabilities and benefits of product and servicesEmbed into each customer contact, enthusiastic call handling, pride, ownership over actions and professional decorum. Meet established productivity goals as related to phone channel and application remediationComplete remediation of pended digitally submitted applications for both Domestic and International CustomersEnsure appropriate decision of applications by following guidelines to analyze account details and remediate deficiencies through utilization of pend reason code matrix aligned to Financial Crime Risk and Fraud risk requirementsEnsures understanding and strong knowledge of high-risk customer activity and Anti Money Laundering activities and escalate and interact with AML compliance as requiredPerform high risk due diligence as required to remediate application details.

For this role, HSBC targets a pay range between $48,300.00 -$71,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As the, International Onboarding Case Manager you will deliver superior quality advice, consultation and services to the Domestic and International existing customers and prospects with global financial servicing needs by efficiently responding to new product inquiries and reviewing and remediating digitally submitted Deposit and Credit applications within guidelines. Agents are accountable for providing a great first impression that will lead to a long lasting relationship with HSBC. Embeds quality, care and ownership over all aspects of international and domestic client inquiries and Deposit and Credit application remediation. Keeping care to manage onboarding risk, meet all compliance regulations related to KYC/CIP and EDD and adhere to fraud strategy guidelines during each application remediation review. In customer contacts ensure customers feel satisfied, cared for and delighted with their experience each and every time they contact us and resolves inquiry at the first contact.

As our International Onboarding Case Manager you will:

Support OnLine Digital voice channel, respond to inquiries on new accounts and communicates our Domestic and international capabilities and benefits of product and servicesEmbed into each customer contact, enthusiastic call handling, pride, ownership over actions and professional decorum. Meet established productivity goals as related to phone channel and application remediationComplete remediation of pended digitally submitted applications for both Domestic and International CustomersEnsure appropriate decision of applications by following guidelines to analyze account details and remediate deficiencies through utilization of pend reason code matrix aligned to Financial Crime Risk and Fraud risk requirementsEnsures understanding and strong knowledge of high-risk customer activity and Anti Money Laundering activities and escalate and interact with AML compliance as requiredPerform high risk due diligence as required to remediate application details.

For this role, HSBC targets a pay range between $48,300.00 -$71,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

Minimum of high school diploma or equivalent business experienceMinimum of 3 years progressive international, personal banking customer service experience or equivalent resultsStrong communications, organizational and customer service skills, In-depth knowledge of international products, service and people as well as the nature, philosophy and products of the GroupProficiency with personal computers as well as pertinent mainframe systems and software packagesMust be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to developmentTakes pride in delivering what is promised in line with the customer and service expectationsAbility to work in a high-volume, fast paced environment is requiredForeign language skills, such as Mandarin and/or Cantonese, Spanish (preferred, but not required)

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

You´ll likely have the following qualifications to succeed in this role:

Minimum of high school diploma or equivalent business experienceMinimum of 3 years progressive international, personal banking customer service experience or equivalent resultsStrong communications, organizational and customer service skills, In-depth knowledge of international products, service and people as well as the nature, philosophy and products of the GroupProficiency with personal computers as well as pertinent mainframe systems and software packagesMust be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to developmentTakes pride in delivering what is promised in line with the customer and service expectationsAbility to work in a high-volume, fast paced environment is requiredForeign language skills, such as Mandarin and/or Cantonese, Spanish (preferred, but not required)

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.