At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
(https://www.massgeneralbrigham.org/en/patient-care/international/patient-services).
Job Summary
Summary:Responsible for supporting the delivery of patient care, participate in administrative tasks, and assist in various healthcare projects. Provide you with valuable hands-on experience in a dynamic healthcare environment and contribute to your professional development.
Does this position require Patient Care? No
Essential Functions-Provide assistance to patients and their families, answering questions and addressing concerns within your scope of knowledge.
-Assist in scheduling patient appointments, ensuring efficient utilization of resources and optimal patient flow.
-Responsible for supporting the delivery of patient care, participate in administrative tasks, and assist in various healthcare projects.
-valuable hands-on experience in a dynamic healthcare environment and contribute to your professional development.
-Help with data entry and maintaining electronic health records (EHR) systems.
Qualifications
GENERAL OVERVIEW:Under the direction of members of the International team, the student will perform comprehensive duties in the International Patient Services office that support the needs of the international patient. PRINCIPAL DUTIES AND RESPONSIBILITIES:Triages incoming inquiries in various mediums, while providing assistance to walk-ins and telephone inquiries.Meets and greets patients and their families, providing individualized attention to patients' needs.Performs patient registration, ensuring accuracy of international demographics and financial data elements in the Hospital registration systems Assist with special projects, including research and collecting data and interviews regarding national and international health providers. Assists with data analysis for metrics. Sends out routine communication emails to potential visitors All other duties as assignedSKILLS/COMPETENCIES REQUIRED:Possesses excellent interpersonal skills in order to assist both internal, external and potential partners. Demonstrated ability to work independently yet sustain ongoing relationships with colleagues and work collaboratively as a member of a team. Ability to multi-task with strong attention to detail and adhering to deadlines. Strong verbal and written communication skills. Must be able to protect the privacy of individuals and the confidentiality of employee and applicant information. Proficient in Microsoft Office Suite applications including Word, Excel, Outlook, PowerPoint and Microsoft Teams.Ability to remain flexible in order to handle and prioritize work from various department staff. Willingness to learn, adapt, and contribute as part of a healthcare team.QUALIFICAITONS:Currently enrolled in undergraduate program pursuing a relevant degree or diploma and have completed at least one year of the program.EDUCATION:High School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree? NoWORKING CONDITIONS:Busy and fast-paced office environment.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
273 Charles Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
EEO Statement:
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.