Internet Sales Coordinator - Automotive Summary **Title:** Internet Sales Coordinator - Automotive **ID:** 876 Description **Hoselton Auto Mall is looking for a highly motivated, professional, and enthusiastic Internet Sales Coordinator to join our team!** **This is a great opportunity for those looking to get into the auto sales industry and to work with a great team that promotes work-life balance!** **Schedule:** + This is a FULL-TIME opportunity (5-day work week - 40 hours/week) + Rotating shifts are: 8am-5pm, 9am-6pm, 10am-7pm + Rotating days off are: Fri OR Sat, and every Sunday off + Possibility to schedule around prior commitments with advance notice **Compensation:** + Typical earning range is $40,000 - $60,000 + Hourly base pay plus monthly bonuses based on lead generation success + There is no cap on the potential for earned bonuses! **What Does an Internet Sales Coordinator Do?** + Communicate with customers via phone and internet to generate appointments for customers interested in purchasing or leasing a vehicle + Professionally facilitate the processing of inbound sales calls + Complete a daily work plan including follow up calls, emails, and customer satisfaction calls + Keep up to date on current incentives, specials, promotions, and product knowledge as necessary + Meet appointment setting goals + Maintain Customer Relationship Management database + Adhere to the National and State Do-Not-Call policies and procedures **Requirements:** + Call center with lead generation experience will be given preference but is not required + Must be self-motivated and positive/enthusiastic; your success is directly tied to your efforts + Must have exceptional verbal and written communication skills + Ability to multi-task, prioritize, learn quickly and work with technology + Should have basic computer knowledge/comfort with technology + Bilingual (Spanish/English) is a huge plus but not required + Must be able to successfully pass a drug test **Why should you want to join our Client Care Center team?** + We have a huge opportunity with three manufacturers plus a pre-owned store + Don't worry if you don't have experience - if you are motivated and positive, our team will help train and support you! + Over 1,500 opportunities each month + Promotes work-life balance + Well-structured, organized, and positive environment + Supportive team and management + Opportunity for growth within company including Team Lead role with department **Why Hoselton Auto Mall? We offer......** + A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement! + Generous Paid Time Off & Holidays! + Medical insurance as low as $10/week, dental as low as $4/week and vision as low as $1/week + $500 employer sponsored FSA benefit card + 401(k) retirement plan (with profit sharing & employer match) + Group Life & Disability Insurances + Discounts on CARS, parts, service! + This is a great opportunity to work for a premier auto dealership that has been doing business since 1920! + See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE **Don't wait... click** **_Apply Now_** **!** **POSITION SUMMARY** The Internet Sales Coordinator is responsible and accountable for producing committed scheduled appointments between customers and dealership managers/sales consultants to achieve departmental gross profit and performance standards through dedicated specialized telephone activity while enhancing C.S.I. and sales volumes. **DUTIES** **AND** **RESPONSIBILITIES** + Answer and address incoming customer inquiries via telephone, online chat, and email + Schedule sales appointments + Professionally facilitate the process of internet leads and inbound sales calls + Complete daily work plan including, but not limited to: + Lease renewal follow up calls + Manifest lists + Customer satisfaction calls + Chat requests + Understand and communicate current incentives, specials, promotions and product knowledge as necessary + Contact customers using management approved outbound phone scripts and customer contact lists + Update/collect customer’s name, multiple phone numbers and email address from all incoming calls and input/correct information into appropriate databases + Maintain Customer Relationship Management (CRM) database + Perform other duties and responsibilities as needed **EXPECTATIONS** + Demonstrate a strong dedication to customer service + Adhere to the National and State Do Not Call policies and procedures + Adhere to Company Policies and Procedures, including the dress code + Perform duties as workload necessitates + Maintain a positive and respectful attitude + Communicate regularly with supervisor about department issues verbally and/or in written form + Demonstrate flexible and efficient time management and ability to prioritize workload + Consistently report to work on time prepared to perform duties of the position + Strive for harmony and teamwork within the department and between other departments + Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions + Listen actively to understand others completely + General housekeeping – maintaining a clean and efficient work area free of debris and clutter **REQUIRED COMPETENCIES** + Strong attention to detail + Organization and follow up skills + High motivation, work ethic, and enthusiasm + Professional appearance and attitude + Must be at least 18 years of age and eligible to work in the U.S. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + Stand, walk, sit + Use hands to handle the phone, computer mouse and keyboard, etc. + Bend, stretch, and reach with arms and legs + Climb, balance, stoop, kneel, crouch + Talk, hear and smell + Lift and move up to 20 pounds + Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus + Use physical and manual dexterity + Ability to sit for a long period of time in an office chair + Use computers and office equipment as part of their daily functions **WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + May be exposed to moderate noise (i.e., office machines, computer printers and light traffic) _Hoselton Auto Mall is an equal opportunity employer._