Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Interoperability Director (Senior Managing Consultant)

Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centred on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Marketing Services is the team within Services that develops and executes the marketing programs that help our clients achieve their marketing goals. The Advisors Creative Desk (ACD) sits within Services, supporting the Marketing Services business by being responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.
As the Interoperability Director for ACD you will lead the Interoperability vertical, with your team tasked with driving and implementing initiatives that will support the most optimal and efficient daily operations of the ACD capability. This role will have a close working relationship with its peers in the other ACD facilities with the intention of streamlining, deepening and evolving the interoperability between all ACD teams and individuals globally.
You will have an interest in marketing creative and relish working in a fast-paced environment which requires the simultaneous delivery of multiple priorities. You will have solid people management experience, along with strong stakeholder communication and influencing skills. You will also possess a background and appetite in identifying and implementing business improvement initiatives along with ensuring rigour around adherence to instated process and policies.
Role
•\tEnablers Management – overall responsibility to deliver on the needs of ACD regarding necessary platforms and tooling (software, hardware etc) to enable seamless, efficient and compliant project delivery
-\tContinually reassess existing and investigate and scope new enablement solutions and processes
-\tMaintain rigorous adherence of the ACD team in their use of resource management and project management platforms, such as monday.com, Salesforce and Aprimo
-\tMaintain visibility on licensing allocations and budgets for software and subscriptions
-\tMaintain visibility on hardware stock and need to procure additional or new types
-\tPrimary interface with Marketing Services product regards platform enhancements
-\tChange management of any new processes as needed.
•\tResource Planning – overall responsibility to ensure the effective and timely allocation of resources to facilitate smooth project delivery in collaboration with Project and Creative leads, including foresight into any capacity issues.
-\tAide in the best possible project delivery, on time and to budget, through sound resource planning and management
-\tMonitoring current traffic processes and inputting ideas on how to improve current practices where required
-\tCo-ordinating the resourcing of project from initial stages through to delivery
-\tUpdating key stakeholders on requirements and supply
•\tVendor Management – overall responsibility to manage the vendor relationships and administrative aspect of engaging vendors.
-\tManage vendors and any required SOWs and PO requirements
-\tInterface with Sourcing as needed
-\tExplore opportunities to streamline vendors and garner favourable commercials for ACD
•\tProvide Vertical relevant data and insights to Facility lead and Commercial lead for business management and reporting purposes
•\tBuilding effective relationships with key departments across the Services and Mastercard business, such as Sourcing, I&E, Finance, Legal, Compliance and the broader Advisors Client Services team


All About You
•\tExperienced People leader
•\tProcess oriented mind with strong commercial acumen regarding efficiencies levers
•\tProven project, resourcing, change and/or supplier management experience
•\tExperienced and comfortable with platforms, including capacity planning, project management, asset management
•\tStrong stakeholder managements and influencing skills
•\tSkilled at working under pressure
•\tBachelor degree qualified, ideally with post graduate qualifications in related field

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.