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Interpreting Services Dispatcher - Language Access UH/TMC (8:00AM-4:30PM)

101 Truman Medical Center

Job LocationUniversity Health Truman Medical Center

Kansas City, Missouri

DepartmentLanguage Access UHTMC

Position TypeFull time

Work Schedule8:00AM - 4:30PM

Hours Per Week40

If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

 

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

 

UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families.  UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

 

UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job Description

The Interpreting Services Dispatcher serves as the dispatcher for Language Access Department for University Health (UH) inpatient and outpatient departments, assisting medical interpreters with prioritizing and managing interpreting request orders to support department operations and efficiency of patient care for Limited English Proficiency patients/families and UH clinical and non-clinical workforce members. Responsible for the monitoring of the Language Access phone system and task list related to the operations of the Language Access Department to achieve optimal patient outcomes for Limited English Proficient (LEP) and Deaf and Hard of Hearing patients. Responds to incoming calls and requests for interpreting services and dispatches Language Access staff to routine and non-routine situations. Maintains on-going communications with Language Access leadership and staff. Makes recommendations to department leadership for process improvements. Consults with department leadership on tracking statistics that support the department mission. Works collaboratively with Language Access staff and provides guidance during operational irregularities.

Serves as the center point of contact for the Language Access Department, answering the multiline telephone responding to incoming calls: receives calls, obtains necessary information regarding need for interpreting services, monitor the interpreter services task list (Interpreting Orders for both inpatient and outpatient workflows) and relevant communication equipment (i.e. Microsoft Teams, Interpreter Tablets, Interpreter Carts and iPads on a Pole). Provides information and answers questions, takes telephone messages and transfers telephone calls as appropriate.

High school graduate or equivalent Knowledge of basic medical terminology

Familiarity with the U.S. healthcare system

Ability to acquire and maintain strong knowledge of resources and services within the organization

Written and verbal communication skills required to document activity, answer multiline telephone, and process requests for interpreter services

Experience with Electronic Medical Record Systems and Microsoft Office Applications (Outlook, Word, Excel, Teams, and PowerPoint)

Excellent interpersonal skills with a passion for helping co-workers, patients and families from diverse cultural and linguistic backgrounds

Ability to speak Spanish and English