Job Description Our client is looking for a Level 2 Desktop Support Technician to join their team in office. They will be responsible for handling PC and mobile device tickets from a support queue in a timely manner and assisting users with various advanced systems issues. Duties may also include tracking IT inventory, moving equipment and performing PC device imaging using client owned tools such as MDT, Intune/Autopilot or SCCM. Other responsibilities include:  Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in person  Provide level 2 technical support including: o General Windows troubleshooting including Windows 10 and 11 OS, Printers, Microsoft Office, and Microsoft Teams o General Network troubleshooting including Wi-Fi, VPN, and Ethernet connections o Mobile Device support for apps including email, MFA, and Intune o Follow and execute documentation regarding configurations in Microsoft Azure including MIM/PIM groups, security groups, and access permission o Manage configurations to Exchange including, converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails o Manage Active Directory tasks including creating and configuring accounts o Evaluate security threats via Carbon Black including managing trusted partners lists, triaging detected risks, and mitigating compromised accounts  Document client incidents in a ticket management system  Analyze, resolve, track, escalate and accurately document various technical problems We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3+ years of hands-on desktop support experience; strong customer service skills  Image/deployment: SCCM, Intune, PXE Boot or Autopilot  Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)  Manage Configurations to Office365 Exchange Online: converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails  Microsoft Windows, macOS  Mobile Device Support: Android/iOS Operating Systems- email, MFA, Intune  General Network Troubleshooting: Wi-fi, Virtual Private Networking (VPN), ethernet connections  Active Directory: user account changes, creation, configuration - null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.