Job Description An employer is looking for a Customer Success Manager to sit remotely. You will primarily be responsible for partnering with customers in the LATAM markets that leverage their SaaS, omnichannel ecommerce solution and optimize their engagement/ functionality of the platform. You will educate the customers on updates and functionality of the platform to maximize their results/ experience. You will build relationships with the customers and do regular check ins to gage how the experience is going while guiding them on the best strategy. You will collaborate closely with internal teams to provide feedback and relay any enhancements that need to be made to the product. You will lead internal initiatives around this when needed, provide product team feedback on UX and leverage consumer insights to drive and impact change. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3-5 years experience in customer success, account management or customer- facing role Project management experience, driving initiatives and coordinating with multiple teams CRM system experience Knowledge around SaaS or technology sales/ products Experience building relationships with senior leaders and executive clients Martech knowledge null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.