Job Description An employer is looking for a Service Desk Analyst to sit remotely. You will primarily be supporting end users for tier 1 technical issues related to hardware and software systems. You will utilize ServiceNow for the ticketing system and support the customers via chat, phone, and email. You will troubleshoot and perform root cause analysis on these issues and escalate to tier 2 teams as needed. You will provide detailed documentation when resolving or escalating tickets and evaluate issues that reoccur to determine root cause/ prevent them in the future. Additional tasks will include testing new tools, Mac support, and minor networking/ connectivity troubleshooting. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2-3 years experience in technical support/ service desk ServiceNow experience Well versed with O365, Windows and Outlook issues Experience supporting end users via phone, chat, email Active Directory A+ or related certifications Bomgar remote client Experience supporting Mac null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.