Job Description The ServiceNow Administrator will report directly to the Product Owner for ServiceNow. This role will mentor other ServiceNow Administrators to help them master the platform and provide continuous service improvements to the platform. The admin must understand its modules, such as Incident Management, Change Management, Problem Management and CMDB. The admin must be able to create workflows, configure forms and manage user roles; Enhance scripting abilities; familiar with JavaScript and know how to write efficient client-side scripts, business rules and server-side scripts using Glide API. The ideal candidate will have extensive experience in guiding people to understand, manage and support the ServiceNow platform. They must be able to articulate technical concepts and workflows in a clear, easy to understand way for end users. They must be able to troubleshoot platform specific issues and have experience fixing them. They must have an already strong understanding of database concepts like tables, relationships, queries and reporting. They must have experience in collaborating with other teams like IT, Dev, HR, etc. They must understand scoped vs global applications; is familiar with standard ServiceNow release processes to promote code via update sets and/or from Github to QC/UAT/Production; follow and adhere to processes for support of scheduled ServiceNow upgrades/security patches; understand the platform components and how they can be utilized to achieve a desired result; learn and follow the Consilio JIRA workflow processes required. The right candidate will be an energetic self-starter who is a ServiceNow expert.  Certified ServiceNow System Administrator preferred  Develop ServiceNow software solutions using JavaScript, Web Service, HTML and CSS  Work with Service Asset & Configuration Mngt teams to deliver expanded Discovery functionality  Able to develop and deliver custom portal web pages in ServiceNow using Bootstrap and Angular JS JavaScript frameworks  Manage CMDB health to support Assets and Configuration  Configure and create notifications, UI pages, UI macros, scripts, etc in ServiceNow  Responsible for application support and operational activities, code migrations, replications, patching, upgrades following company policies and standards  Creates and maintains process and knowledge documentation needed for ServiceNow Admins and/or end users  Utilize ServiceNow import templates for loading of data  Data extract from ServiceNow into import template format or other reporting formats  Manage the setup, administration and configuration of field system support application and tools  Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption  Stay abreast for ServiceNow updates how it impacts what is in production and any deprecated functionality that must be accounted for We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 4+ Hands-on experience as ServiceNow Administrator. This includes CSM, ITSM, HR Service Delivery, ITAM, ITOM, SecOps modules within ServiceNow  Experience with Flow Designer, Process Automation Designer, Activity Definitions and building of custom Spokes  Solid proficiency in JavaScript, HTML, CSS, and REST APIs within the context of ServiceNow development and experience working with Integration Hub  Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, SFDC, ADP, UKG, HubSpot is a plus  High level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.  A capacity for working with minimal supervision in complex projects with considerable responsibility.  Extensive experience designing and developing playbooks within CSM using the CSM Agent Workspace  Thorough knowledge of SDLC. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.