The Intmd Assoc Ops Supp Analyst is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Intmd Assoc Ops Supp Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:** + Assist with performing financial, statistical, and operational studies to aid initiatives and ongoing reporting needs of the Operations department + Research and interpret information, identify inconsistencies and make recommendations based on experience and specialty knowledge + Assist with performing feasibility analysis for process changes and coordinate with business teams to develop system process improvements and solutions + Monitor project quality and timelines and ensure adherence to established guidelines + Mentor lower level analyst and provide informal guidance and training to new team members + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. + Provide support on complex cases and escalations. May include Level 2 takeover calls, as needed (i.e., requests to speak to a Supervisor), or if not supporting phones, handle escalations + May include production at 25% of the Maker/Analyst goal for 25% of the working days for each month **Qualifications:** + 2-5 years of relevant experience + General knowledge of Business Banking, Citi Commercial Banking Products and Services + Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches + Proficient in Microsoft Office + Ability to work unsupervised and adjust priorities quickly as circumstances dictate + Consistently demonstrates clear and concise written and verbal communication **Education:** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **This position is HOP to HOP eligible** *1 day onsite will be required M-F / Flexible schedule between 7:00am-7:00pm EST ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Florence Kentucky United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $64,620.00 - $90,180.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Sep 23, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.