BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :17384

Employment Type :Full Time

Job Category :Customer Solutions

Work Location :Warminster, PA

BRIEF POSITION SUMMARY:

 

Through strong interpersonal skills and with limited supervision, the Inventory Management Solution Consultant’s (IMSC) primary role is enabling explosive revenue growth through solution opportunity management.  This includes solution discovery, recommendations, signings support and installation oversight. This can include supporting Customer Needs Analysis (B/CNA) agreements and/or complex sales support involving customer C-Suite personnel.

 

DUTIES and RESPONSIBILITIES:

 

Enables explosive sales growth by properly managing new solution opportunities is the ultimate IMSC’s responsibility beginning with comprehensive customer discovery through installation oversight. Proficient with all MSC/Class C inventory management solutions including but not limited to vending, VMI, VMI Inclusion, Crib Software, CMI, etc. Partners with key stakeholders to ensure customer needs are met through data collection, solutions discovery and building customer relationships to enable explosive sales growth. Conducts detailed discovery on customer needs, including, but not limited to data collection, process improvement, price concerns and cost savings that result in increased signings and expedited installation timelines. Continuously works to shorten discovery and recommendation processes (without sacrificing quality) to expedite timelines and speed overall implementations.  Ensures recommended solutions address specific customer needs Provides financial assumptions that supports the recommended solution.   Working with sales partners, focus on obtaining signed agreements in a timely manner. Drives proficiencies in these additional areas: Installations – on occasion will be required to support actual solution installations Break Fix (onsite service) Post Install Support Supply Chain Optimization Cancellation support Utilizing key tools, technology and related PPE, responsible for required for a safe work environment Adheres to service level agreements to consistently deliver best-in-class results Mentors others on Solutions based programs and systems Follows all required Salesforce protocols for project and time management Provides feedback to management for continuous process improvement Represents MSC Solutions at branch meetings and foster partnerships with sales associates Supports designated team goals and objectives Follows all MSC policies and procedures documented in the associate handbook. Participates in special projects and performs additional duties as required. Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

 

EDUCATION and EXPERIENCE:

 

Bachelor’s Degree in Business or the equivalent experience is required Minimum three years supporting value-added customer solutions / inventory management programs is required Experience troubleshooting hardware and/or software preferred Knowledge of MSC-like product lines/services & MSC related experience is required Driver of execution, ability to work through complex situations

     

SKILLS:

 

Excellent verbal and written communication skills required Excellent interpersonal skills required Organizational & time management skills required  Problem solving, and situational adaptability skills required Computer literacy & proficiency in word processing, spreadsheet & presentation software required.  Electro/Mechanical aptitude preferred Database Software and SQL preferred

 

OTHER REQUIREMENTS:

 

A valid driver’s license & the ability to travel 75% including overnight is required. Must possess basic knowledge and use of hand and power tools Able to perform physical activities such as lifting to approximately 50 lbs Ability to work in various types of industrial environments Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoes, etc. This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health and financial well-being. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

 

Compensation at MSC varies based on several factors, including but not limited to location, candidate experience, skillset, and the role. The Company reserves the right to modify the range as market conditions change.

 

WE BELIEVE

We have a steadfast commitment to diversity and inclusion and believe we are at our best when each of our associates can be their authentic selves at work. In line with our values and commitment, we have established 7 resource groups to further our diversity, equity, and inclusion journey. Visit our page to learn more about our efforts. Diversity and Inclusion at MSC

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.