Job Title: Inventory Specialist
Job Description

As an Inventory Specialist, you will serve as the primary point of contact for customer inquiries, providing prompt and professional assistance via phone, email, and in person. You will accurately process customer orders, ensure correct pricing, manage order modifications or cancellations, and generate and manage invoices to ensure accuracy and timely distribution to customers. Utilizing ERP systems, you will input and track customer orders, shipments, and invoicing, ensuring data accuracy. Additionally, you will investigate and resolve customer concerns about orders, shipments, billing, and product inquiries, work closely with sales, production, and shipping teams to ensure smooth and timely order fulfillment, maintain up-to-date customer records, and identify and recommend efficiency improvements to enhance customer service operations. You will also ensure all customer interactions and transactions comply with company policies and relevant industry regulations.

ResponsibilitiesServe as the primary point of contact for customer inquiries via phone, email, and in person.Accurately process customer orders, ensure correct pricing, and manage order modifications or cancellations.Generate and manage invoices, ensuring accuracy and timely distribution to customers.Utilize ERP systems to input and track customer orders, shipments, and invoicing, ensuring data accuracy.Investigate and resolve customer concerns about orders, shipments, billing, and product inquiries.Work closely with sales, production, and shipping teams to ensure smooth and timely order fulfillment.Maintain up-to-date customer records, including purchase history, order details, and special instructions.Identify and recommend efficiency improvements to enhance customer service operations.Ensure all customer interactions and transactions comply with company policies and relevant industry regulations.Essential SkillsMinimum of 2 years of customer service experience, preferably in the manufacturing, pharmaceutical, personal care, or cosmetics industry.A high school diploma is required; a bachelor's degree in business administration, communications, or a related field is preferred.Strong understanding of customer service best practices, invoicing processes, and ERP systems.Proficiency in Microsoft Office Suite and ERP software.Additional Skills & QualificationsKnowledge of Chemistry, HPLC, QC, Laboratory, Quality Control, Analytical Chemistry, GMP.Work Environment

Primarily office-based in the production area and client-facing meetings. This will be a 90-day contract assignment with the potential to go longer. The working hours are Monday to Friday, 1st shift, from 7:00 am to 3:30 pm, with some overtime and weekends as needed. The dress code requires close-toed shoes and no jewelry.

Pay and Benefits

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Azusa,CA.

Application Deadline

This position is anticipated to close on Feb 18, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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