The Executive Office of Health Human Services (EOHHS) is seeking an experienced professional to serve as Investigations Manager for its investigation unit. The Investigations Manager conducts unbiased, thorough, and timely workplace investigations throughout EOHHS. The ideal candidate must possess a demonstrated ability to work effectively in a unionized environment, with all levels of management, and with a cultural, linguistically, and ethnically diverse employee population.The Investigations Manager will prepare investigation plans, perform risk assessments, review relevant evidence and documents, conduct interviews, and write investigation reports. The ideal candidate will focus on establishing and maintaining collaborative relationships with stakeholders across the agency including the Human Resources Division, Office of Employee Relations, and the Civil Service Commission.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

·Conduct investigations into complaints of alleged employee misconduct.

·Establish and meet specified timelines for deliverables regarding scheduling interviews, and producing draft reports to the Lead Investigator for review.

·Write and develop comprehensive, factual investigation reports including statements and findings for use in administrative decision-making.

·Testify for conducted investigations.

·Collaborate with Labor Relations and Human Resource Business Partners to assist in the investigations process as necessary.

·Ensure compliance with HR business processes and policies, collective bargaining agreements, and relevant laws.

·Assist in implementing training activities that align with agency/secretariat goals.

·Participate and assist in a variety of projects and on teams with a high degree of confidentiality and complexity, including other highly sensitive initiatives.

·Enhance professional growth/development to remain current on the latest trends in Labor/Employee Relations and relevant statutes, policies, and procedures.

·Perform other duties as assigned.

Preferred Qualifications:

·Knowledge of the principles and practices of Human Resources and Labor Relations Management including an understanding of the union organization process, grievance management, and labor/employment law.

·Ability to collect and analyze information through questioning individuals, conducting record reviews, and examining documents.

·Capacity to gather and process information and effectively apply the information in a rapidly evolving decision-making process.

·Demonstrated ability to exercise superior judgment with the ability to manage highly sensitive and confidential information.

·Solid written communication skills, including drafting concise, detailed investigation reports to convey a logical, factual treatment of complex issues.

·Record of utilizing analytical and critical thinking skills to question information, negotiate complicated situations, arrive at fact-based conclusions, and parse policy language effectively.

·Highly collaborative style and flexible approach.

·Willingness and demonstrated ability to independently, or work in teams, as both a lead and a supporting member, while maintaining appropriate confidentiality.

·Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline-driven environment.

·Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, Visio, and Teams.

About the Executive Office of Health and Human Services:

The Executive Office of Health and Human Services (EOHHS) oversees expenditures of over $22 billion annually. As the largest secretariat, has approximately 24,000 employees and services almost 2 million people, one in three residents of the Commonwealth. The mission of EOHHS is to provide effective leadership and management in the development and provision of health and human services that promote health and safety, independence, and quality of life for individuals and families, and communities throughout the Commonwealth of Massachusetts.

To learn more about EOHHS, please visit:https://www.mass.gov/orgs/executive-office-of-health-and-human-services

Pre-Offer Process:

A criminal and tax background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1 (800) 510-4122, Ext. #4.

The Executive Office of Health Human Services (EOHHS) is seeking an experienced professional to serve as Investigations Manager for its investigation unit. The Investigations Manager conducts unbiased, thorough, and timely workplace investigations throughout EOHHS. The ideal candidate must possess a demonstrated ability to work effectively in a unionized environment, with all levels of management, and with a cultural, linguistically, and ethnically diverse employee population.The Investigations Manager will prepare investigation plans, perform risk assessments, review relevant evidence and documents, conduct interviews, and write investigation reports. The ideal candidate will focus on establishing and maintaining collaborative relationships with stakeholders across the agency including the Human Resources Division, Office of Employee Relations, and the Civil Service Commission.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

·Conduct investigations into complaints of alleged employee misconduct.

·Establish and meet specified timelines for deliverables regarding scheduling interviews, and producing draft reports to the Lead Investigator for review.

·Write and develop comprehensive, factual investigation reports including statements and findings for use in administrative decision-making.

·Testify for conducted investigations.

·Collaborate with Labor Relations and Human Resource Business Partners to assist in the investigations process as necessary.

·Ensure compliance with HR business processes and policies, collective bargaining agreements, and relevant laws.

·Assist in implementing training activities that align with agency/secretariat goals.

·Participate and assist in a variety of projects and on teams with a high degree of confidentiality and complexity, including other highly sensitive initiatives.

·Enhance professional growth/development to remain current on the latest trends in Labor/Employee Relations and relevant statutes, policies, and procedures.

·Perform other duties as assigned.

Preferred Qualifications:

·Knowledge of the principles and practices of Human Resources and Labor Relations Management including an understanding of the union organization process, grievance management, and labor/employment law.

·Ability to collect and analyze information through questioning individuals, conducting record reviews, and examining documents.

·Capacity to gather and process information and effectively apply the information in a rapidly evolving decision-making process.

·Demonstrated ability to exercise superior judgment with the ability to manage highly sensitive and confidential information.

·Solid written communication skills, including drafting concise, detailed investigation reports to convey a logical, factual treatment of complex issues.

·Record of utilizing analytical and critical thinking skills to question information, negotiate complicated situations, arrive at fact-based conclusions, and parse policy language effectively.

·Highly collaborative style and flexible approach.

·Willingness and demonstrated ability to independently, or work in teams, as both a lead and a supporting member, while maintaining appropriate confidentiality.

·Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline-driven environment.

·Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, Visio, and Teams.

About the Executive Office of Health and Human Services:

The Executive Office of Health and Human Services (EOHHS) oversees expenditures of over $22 billion annually. As the largest secretariat, has approximately 24,000 employees and services almost 2 million people, one in three residents of the Commonwealth. The mission of EOHHS is to provide effective leadership and management in the development and provision of health and human services that promote health and safety, independence, and quality of life for individuals and families, and communities throughout the Commonwealth of Massachusetts.

To learn more about EOHHS, please visit:https://www.mass.gov/orgs/executive-office-of-health-and-human-services

Pre-Offer Process:

A criminal and tax background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1 (800) 510-4122, Ext. #4.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.