​​​​​​​Job Responsibilities

Participates in in-service trainings and on-site workshops as required for professional growth and development.  Attends external trainings and workshops at direction of management. Demonstrates a clear understanding of the purpose of investigations and the importance of the protection of the individuals served. Adheres to best practices when conducting investigations as described in Investigator trainings. Ensures that all aspects of assigned investigations are conducted, completed, and submitted per mandated deadlines according to NYS OPWDD's Part 624 and Part 625 regulations and NYS SED's requirements. Provides feedback and follow-up as needed when requested by OPWDD, the Justice Center, and HeartShare's Incident Review Committee (IRC). Exhibits a good understanding of the various classifications of incidents and formulates investigatory questions based on these. Gathers all relevant documentation needed to thoroughly investigate an incident. Schedules interviews and arrives on time to conduct them. As part of the conclusion of an investigation, answers the investigatory question(s) based on a thorough summary of the evidence and supportive documentation.   Formulates recommendations that directly relate to the findings of an investigation and are written in a clear and concise manner so that management knows what is expected to be done and what supportive documentation is needed to demonstrate they have been addressed. Clearly explains the reasons for substantiating/unsubstantiating abuse/neglect and finding/unfounding mistreatment in the conclusions section of investigative reports.  Remains objective and fair at all times.  Participates collaboratively and collegially as a member of the Investigations team.  Interfaces effectively and appropriately with other agency departments and divisions.