Job Description

Job Title:  Investigator

Reports to: The Director of Support Services

Department: Support Services

Job purpose (or description): The Investigator is responsible for the overall review and management of incident report making per State guidelines and all applicable regulatory requirements, and policies, as well as the investigation of alleged abuse, neglect, or exploitation situations. This position reports to the Director of Support Services.

Duties and Responsibilities:

Have knowledge of funding and accreditation standards including but not limited to DIDD, Licensure, Medicaid Waiver, Department of Health, ICF/MR, and the MCO’s. Have ability to interpret all standards to ensure compliance and the quality of services being delivered to agency consumers. Ability to aggregate data to assist with identification of potential problems and agency patterns and trends relative to indicate management activities. Conduct investigations into alleged physical or verbal exploitation cases or alleged cases of neglect toward people supported. Upon conclusion of each investigation, complete a comprehensive and unbiased report using the appropriate format and guidelines. Maintain a complete record of all collected evidence and witness statements (written or electronic) for managerial review, external validation or future reference. Gather and analyze facts and evidence and prepare case reports and recommendations regarding alleged abuse or exploitation cases, per State guidelines. Maintain confidentiality throughout the agency. Assist with staff training regarding abuse and neglect policies and procedures. Coordinate review and reporting of incidents to proper authorities, per State guidelines. Personally respond to site of serious incidents to assure reporting compliance and conduct initial inquiries.

Qualifications:

Four-year degree from an accredited college or university required.    Prior Incident Management and/or Investigations experience preferred; must have excellent organizational and analytical skills.  Effective oral and written communication skills required.

 

Working Conditions:

Typically, time is spent in a climate-controlled office environment either in a private office or shared office space. During times of investigation, most hours are spent in the field. Must work traditional hours of Monday through Friday, 8:00a.m. To 5:00 p.m.

Physical Requirements:

Performing duties of this job requires some standing, sitting, and occasionally being able to lift or move up to 25 pounds.

 

Salary: $43,000 annually

Hours: Monday-Friday 8a-5p (This is a hybrid position.)

 

**The above statements are intended to describe the general nature of work performed by employees in this role. They are not a complete list of all responsibilities, duties, skills, but rather, a general guideline. All employees will be required to respond to a variety of unforeseen responsibilities and task related to this job description.

 

SRVS, and Affiliate of Apis Services is a full-service provider for people with disabilities, offers a variety of positions ranging from direct care to clinical services and administrative support. SRVS offers paid training and great benefits. If you have the passion to serve others, SRVS is the right place for you!

Why Work Here? We have COMPASSION for people with disabilities AND PASSION for empowering people which we demonstrate by making quality services our central concern. We are a TEAM--showing respect for each other through fostering communications and displaying professionalism, integrity and honesty in our work. Everyone is responsible for making the organization a “safe space” where employees at every level are comfortable voicing their ideas and sharing their knowledge. We celebrate each success. We recognize that all our CUSTOMERS both internal and external are important. We think and work proactively, making work fun and always keeping quality customer services in mind. When making a decision we always ask, “How will this affect our customers?” We commit to CONTINUOUS IMPROVEMENT--ensuring there is constant review and enhancement of the work environment and programs, expecting initiative from all staff and empowering them to be a part of the solution. We foster an environment where staff’s ideas and suggestions are heard.

Apis Services, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status, or any other basis protected by law.

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