Adecco is currently assisting an American supplier of scientific instrumentation in recruiting for an Investigator Services Assistant in Highland Heights, Ky. **Schedule:** 1st SHIFT: Tuesday-Saturday 9:00-5:30pm; 2nd Shift 4:30pm-1:00 am Tues-Sat. **Pay Rate:** The wage for this position is between $16.50 for 1st Shift and $17.50 for 2nd Shift. Hourly wage may depend upon experience, education, geographic location and other factors. + Acts as the point of contact for sites and monitors through email or phone, monitors, tracks, manages, and ensures resolution of all complaints, discrepancies, concerns, and escalates to management/appropriate department to ensure satisfaction of internal and external customers. Ensures that the sites are communicated to regarding aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site. + Triages calls where necessary to appropriate individual/departments and follow through to resolution. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines. + Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory, so report turnaround time is met. + Notifies the sites and all necessary contacts via telephone/email of all relevant critical/voice alert values/study specific requirements. + Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible. Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor. Reviews site performance metrics to educate where needed or to report back to monitor or sponsor. + Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. Evaluates the request for out of protocol testing following scope of work for study. Facilitates requests to the appropriate person. Informs the investigator site of the results or reasoning not to proceed. + Coordinates and resolves issues with samples and requisition forms at time of accessioning to have the samples and visit details in the database and reported as soon as possible. + Amends patient information supplied by sponsors, project managers or investigator site into site database. + Attends study meetings to discuss risk assessment for our department and/or overall business concerns and reports back to the team about requirements. + Works with study PM team on the creation of the requisition forms to ensure visit and study collection requirements are captured. Experience Needed: + High / Secondary school diploma + Previous experience at least 2 years + Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office + Strong analytical, interpersonal and time management skills + Strong client and phone service skills + Excellent verbal/written communications and customer service skills in the English language - additional languages are an advantage + Critical thinking and problem-solving skills to support quality decision making + Good written and oral communication skills + Ability to work in a collaborative team environment + Ability to multitask + Able to perform successfully under pressure while prioritizing and handling multiple projects or activities Click on **_apply now_** for instant consideration! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. **Pay Details:** $16.50 to $17.50 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance